Handling Bad Reviews Like a Pro

An Audacious Academy Basics Course
Free tutorial
Rating: 4.5 out of 5 (1 rating)
771 students
31min of on-demand video
English [Auto]

How to identify Valuable Insights in a Bad Review
How to Reply to a Bad Review
Ways to use Feedback to Improve your Products and Services
How to Keep an Eye on your Online Presence


  • This is a course in the Audacious Academy Basics Series. No prior experience is needed.


Introducing our latest course from the Audacious Academy Basics Series,  "Handling Bad Reviews Like a Pro: Strategies for Food and Drink Entrepreneurs."

In this comprehensive course, you will learn how to turn negative feedback into positive action.

Note: As part of our "The Basics" series, this course is designed for food and drinks entrepreneurs at the beginning of their entrepreneurial journey. It also works as a refresher for more experienced food entrepreneurs.

As a food or drink entrepreneur, bad reviews are inevitable. However, with the right strategies in place, you can turn these negative experiences into opportunities for growth and improvement. In this course, you will learn how to:

  1. Deal with the emotional blow of a bad review

  2. Reframe your thinking about bad reviews

  3. Use bad reviews as a way to gather valuable feedback and improve your business

  4. Respond professionally and positively to negative reviews

  5. Improve your online reputation and attract more customers

Throughout the course, you will have access to practical tips and real-life examples to help you apply what you learn to your own business. We'll also provide share with you the tools we use in our own businesses to monitor our online reputation.

With the knowledge and skills you'll gain in this course, you'll be able to take control of your online reputation, attract more customers, and ultimately grow your business.

Enroll now and take the first step towards turning negative feedback into positive action for your business.

Who this course is for:

  • Food and Drink Entrepreneurs that are at the beginning of their Business Journey


Food Industry Professional, Entrepreneur and Mentor
Andreas Duess
  • 4.9 Instructor Rating
  • 21 Reviews
  • 1,145 Students
  • 3 Courses

I was born and raised on an isolated farm, where we kept bees and had an amazing kitchen garden where most of our meals came from. This started a lifelong love affair with food.

In my late teens moved to London, UK, to study design and marketing.

During this time, I worked as a line cook in pubs and restaurants to support myself, learning to cook professionally before pivoting back into marketing and working with some of the UK's finest ad agencies as a copywriter and brand strategist.

After moving to Canada, I co-founded Nourish Food Marketing and helped grow it to become Canada's largest marketing agency specializing in working with food and drink clients. I sold my shares in Nourish in the summer of 2022 to be able to focus on my drink startup, Auralis Botanical Brewing.

Auralis achieved national distribution within six months of being launched, and we are currently in discussion with our first US distributors.

A few food brands I have worked with throughout my career

Bento Sushi, consumer marketing

ASR Group, Redpath Sugar - all marketing strategy and execution, outsourced marketing department

Maple Leaf - consumer marketing strategy, execution

McCormick Spices - b2b marketing strategy, execution

Compass Group - marketing strategy and execution, universities and students

Restaurants Canada - RC Show marketing

Non-food brand marketing experience:

Sony, Xerox, Adobe, Air Canada, American Express, Canon

What else should people know about me?


I also own a food marketing consultancy, Audacious Food Marketing, helping mission-driven food and drink manufacturers launch and scale.

I teach branding and marketing at Food Ventures, mentoring newly minted food entrepreneurs.


I love sailing, which I learned during my time as a Navy Cadet.

I am a lifelong geek and have always been fascinated by stuff that goes "beep".

I enjoy reading, and I always have a huge stack of different books, from non-fiction to trashy crime novels.

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