Guiding Business Leaders in Managing for Quality Results

An Introduction to Transformation of Quality Management Systems
Rating: 4.3 out of 5 (15 ratings)
583 students
English
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Discover the role of business leaders and how to attract their attention to thinking about quality - and how NOT to do it!
Learn about the decision-making constraints on the executive function and how you can contribute to the improved capability of your leadership team.
Apply mentoring, facilitating, and coaching skills to guide your executives using a structured process to self-discover their quality needs.
Become a "trusted advisor" to business leaders.

Requirements

  • None

Description

Are you in a position where you have responsibility to guide organizational leaders in the practices needed to produce consistent quality in the services or products that you  deliver to customers? This course provides an introduction to this subjects by one of the world's foremost quality experts, Dr. Gregory H. Watson, an Honorary Member of the American Society for Quality and the International Academy for Quality. Dr. Watson has reduced his 35 years of coaching business leaders at major corporations in the design and development of quality systems that have led to their exceptional competitiveness (Hewlett-Packard  in the early 1980s, Compaq Computer in the late 1980s, Xerox in the early 1990s, and Nokia Mobile Phones in the mid-to-late 1990s. During his period of engagement in each company they learned lessons about quality management that set them apart from their competition. In this program Dr. Watson describes his personal learnings and identifies how you can also become a trusted advisor on matters related to quality for your own business leaders.

Who this course is for:

  • Industrial engineers
  • Quality managers and professionals
  • Change agents (e.g., OpEx)

Course content

4 sections13 lectures56m total length
  • Introduction to Guiding Business Leaders in Managing for Quality Results
    01:34
  • The “art” of executive decision-making
    02:25
  • Executives need a constant intent to improve
    06:22

Instructors

Executive Consultant
Dr. Gregory H. Watson
  • 4.6 Instructor Rating
  • 36 Reviews
  • 644 Students
  • 4 Courses

Dr. Watson is an industrial engineer with executive experience in three Fortune 500 firms and long-term consulting experience with another five Fortune 500 companies. Additionally, he has consulted to over two dozen smaller companies and divisions of larger organizations. Dr. Watson is a global specialist in quality management at the executive level and author of seven books and over 600 other publications.

Dr. Watson was the course designer for the original Lean Six Sigma training by the American Society for Quality in 1999 and he was the first Master Black Belt designated in Europe by Dr. Mikel Harry. He has been awarded the highest honors from the American Society for Quality, the European Organization for Quality, the Union of Japanese Scientists and Engineers, and the International Academy for Quality. Dr. Watson has been elected an Honorary Member of 20 national quality organizations

Jukka-Matti Turtiainen
  • 4.6 Instructor Rating
  • 36 Reviews
  • 644 Students
  • 4 Courses

Responsible for production of courses by Dr. Gregory H. Watson.

Mr. Turtiainen is a Lean Six Sigma Master Black Belt, who has been in the team developing a Lean Six Sigma Green Belt Course for European Students of Industrial Engineering and Management. Currently the course, which has a blended learning model, is taught all around Europe on a voluntary basis.