Guiding Business Leaders in Managing for Quality Results

Name: Guiding Business Leaders in Managing for Quality Results
Rating: 4.6 (72 reviews)

An Introduction to Transformation of Quality Management Systems

Created byDr. Gregory H. Watson, Jukka-Matti Turtiainen

Last updated 11/2020

English

What you'll learn

Discover the role of business leaders and how to attract their attention to thinking about quality - and how NOT to do it!
Learn about the decision-making constraints on the executive function and how you can contribute to the improved capability of your leadership team.
Apply mentoring, facilitating, and coaching skills to guide your executives using a structured process to self-discover their quality needs.
Become a "trusted advisor" to business leaders.

Course content

4 sections • 13 lectures • 56m total length

Introduction to Guiding Business Leaders in Managing for Quality Results1:34
The “art” of executive decision-making2:25
Executives need a constant intent to improve6:22
Executives must sustain an unrelenting intent to improve across Gemba one, two, and three—operational, executive, and governance levels—driving continual, systemic quality improvements.

Asking questions – the job of executives9:18
Explore bounded rationality in executive decision making: information quality, competence, urgency, and the shift from doing things right to doing the right things.
How should executives decide?6:53
Executives blend system two analysis with system one intuition, guided by Kahneman’s bounded decision making and tools like variance analysis, time series, and control charts to decide quality outcomes.

Executive requirements for quality5:08
Position the quality leader as a trusted advisor who provides reliable, clear information to executives, recognizing one size does not fit all and lasting value requires consistent approaches.
How can executive initiate waste?3:31
Coaching executives about strategic quality5:03
Coaches executives to own quality decisions by guiding discovery, developing 16 leadership skills (customer advocacy, organizational savvy, collaboration, and innovation), and applying the presidential review for end-to-end, cross-functional process improvement.
Who can serve as this “trusted advisor?”4:41
Explore how mentorship becomes a trusted adviser through insightful leadership and personal development. Build collaborative teams, apply PDCA, and use Hansei reflection to guide executive decisions.

How will you guide your business leader?2:15
Position yourself as a trusted adviser and internal consultant to guide executives in building a quality culture, managing improvement projects, and understanding quality 4.0 and digital technology through three workshops.
Continual Improvement Proficiency: Business Leader Workshop1:36
Lead organization-wide continual improvement efforts through structured problem-solving, cross-functional team management, and statistical thinking with Lean Six Sigma process analysis tools. Communicate strategy and launch executive-supervised projects across 10 modules.
Managing the Improvement Process: Business Leader Workshop3:41
leadership workshop on managing the improvement process, teaching strategic dialogue and coaching teams through seven milestones, with five lectures, translating insights into standard work for daily management.
Defining the Future of Quality: Understanding Quality 4.04:28
Discover quality 4.0, digitization, Industry 4.0, and how data management and digital technologies drive holistic quality, while exploring evolution, current state, future implications, and reskilling for quality professionals.

Requirements

None

Description

Are you in a position where you have responsibility to guide organizational leaders in the practices needed to produce consistent quality in the services or products that you deliver to customers? This course provides an introduction to this subjects by one of the world's foremost quality experts, Dr. Gregory H. Watson, an Honorary Member of the American Society for Quality and the International Academy for Quality. Dr. Watson has reduced his 35 years of coaching business leaders at major corporations in the design and development of quality systems that have led to their exceptional competitiveness (Hewlett-Packard in the early 1980s, Compaq Computer in the late 1980s, Xerox in the early 1990s, and Nokia Mobile Phones in the mid-to-late 1990s. During his period of engagement in each company they learned lessons about quality management that set them apart from their competition. In this program Dr. Watson describes his personal learnings and identifies how you can also become a trusted advisor on matters related to quality for your own business leaders.

Who this course is for:

Industrial engineers
Quality managers and professionals
Change agents (e.g., OpEx)

Guiding Business Leaders in Managing for Quality Results

What you'll learn

Explore related topics

Course content

Requirements of a Superior Business Leader3 lectures • 10min

Span of Control, Scope of Interest, and Capacity to Decide2 lectures • 16min

Role of the Quality Leader: Influencer Without Authority.4 lectures • 18min

Managing your transition to trusted advisor4 lectures • 12min

Requirements

Description

Who this course is for: