Assertive Communication: Conflict Management and Feedback

Name: Assertive Communication: Conflict Management and Feedback
Rating: 4.5 (414 reviews)

Conflict management and resolution, assertiveness and feedback training, avoid misunderstandings, anger management

Role Play

Created bySoufiane El Alaoui

Last updated 3/2026

English

What you'll learn

Identify common barriers to clear communication and develop strategies to overcome them
Gain tools for providing constructive feedback that encourages growth without provoking defensiveness.
Learn the principles of assertive communication to confidently express your needs and boundaries.
Practice communicating anger constructively, avoiding destructive patterns and misunderstandings.
Develop techniques for respectful, honest expression that values both your feelings and those of others.
Improve conflict management skills to address disagreements or misunderstandings positively and proactively.
Build stronger, more respectful relationships by eliminating manipulative or aggressive habits.

Course content

6 sections • 40 lectures • 3h 47m total length

Introduction2:59
Welcome to the course0:30
Building Trust7:17
Acting in ways that match what you claim builds trust across relationships and work. Consistent truth-telling over time prevents deception and disappointment.
Understanding Intolerance7:19
The Nuance between Agreeable and Harmless13:16
The Downsides of being Competitive13:23
Transactional Analysis - Part 111:27
Explore transactional analysis by Thomas Harris to identify four basic positions, including victim and prosecutor, and spot I lose, you lose patterns shaping toxic relationships.
Transactional Analysis - Part 28:20
A Constructive Alternative: The Empowerment Dynamic0:40
Self-Reflection for Relationships5:25
Explore how perception filters shape our feelings and reactions, using Beck's cognitive behavioral model to link ideas, emotions, and behavior. Build healthier responses, assertiveness, and clear boundaries in relationships.
Join my Community!0:26
Mastering Relationships Dynamics

Fundamentals8:35
Recognizing Non-Verbal Communication Cues0:18
Identifying abusive patterns - Part 111:15
Identifying abusive patterns - Part 26:31
Identify abusive patterns in relationships and workplaces, including threats, accusations, gaslighting, and manipulation that seek control. Assess safety, trust, and healthy boundaries to decide whether to engage or withdraw.
Understanding Conflict7:21
The Conflict Management Styles0:25
Exploring Conversation16:53
Content and Relationship Messages4:22
Appreciation7:53
The Four Communication Styles1:02
The Communication Spectrum & Conflict Dynamics

The Unhealthy Responses - Part 18:12
Explore unhealthy communication responses outlined by Thomas Gordon’s roadblocks, including ordering, threatening, giving unsolicited advice, and overreliance on logic that erode empathy and relationships.
The Unhealthy Responses - Part 26:08
The Unhealthy Responses - Part 310:36
Explore unhealthy responses in conflict management, such as judgmental analysis, consoling, probing, counterfeit questions, withdrawal, and changing the subject, and learn empathic responses to improve interactions.
Response Roadblocks

A Powerful Conflict Resolution Tool1:53
Avoid Misunderstandings5:43
Improve your assertive communication through active listening and clarifying meaning with 'what do you mean,' reducing misunderstandings via the ladder of inference and listening fidelity.
Solving Conflicts4:16
Prevent Defensiveness3:05
Constructive Anger6:57
Channel anger as a signal of frustration when reality clashes with expectations, then practice healthy expression with boundaries, private conversation, and specific, fair change goals.
Managing Anger0:40

Requirements

No previous communication training is required to enroll in this course
Be open to a perspective change
Numerous workbooks included to enhance your learning experience
Taking notes is advised for the topics that foster self-reflection
This course can be studied anywhere with a stable internet connection
Videos are downloadable and accessible on tablet, smartphone or computer

Description

Note: This course is not suitable for students enrolled in my training "A Practical Guide to Healthy Relationships"

Communication is more than just words—it’s a vital tool for strengthening connections, setting healthy boundaries, providing feedback, and managing conflicts effectively. When done right, communication helps you express yourself openly and respectfully, allowing you to build trust in your relationships, both personal and professional.

Unfortunately, many of us have internalized patterns that weaken our interactions. We may blame, criticize, or manipulate, damaging relationships and eroding self-esteem. Or we might tolerate these behaviors from others out of a fear of conflict or difficulty saying “no.”

So what's the alternative? This course offers a practical, research-based approach to assertive communication, using insights from social psychology, transactional analysis, and NLP. Here, you’ll gain essential tools for expressing yourself in ways that support both your needs and those of others.

In this course, you will:

Identify common barriers to clear communication and develop strategies to overcome them.
Gain tools for providing constructive feedback that encourages growth without provoking defensiveness.
Learn the principles of assertive communication to confidently express your needs and boundaries.
Practice communicating anger constructively, avoiding destructive patterns and misunderstandings.
Develop techniques for respectful, honest expression that values both your feelings and those of others.
Improve conflict management skills to address disagreements positively and proactively.
Build stronger, more respectful relationships by eliminating manipulative or aggressive habits.

This course is not just about acquiring knowledge; it's about putting that knowledge into action. Through practical exercises and ongoing support, you'll discover tried and tested strategies to improve your communication skills. When you subscribe, you'll have immediate access to a comprehensive educational content that includes, in addition to the videos, multiple ebooks (in pdf format). Perfect for busy professionals, you can complete it at your own pace and on your own time.

See you in the first video!

Credits:

Picture: Infographic vector created by pch.vector

Song: Sappheiros - Embrace

Who this course is for:

Professionals who want to improve workplace communication, provide effective feedback, and handle conflicts constructively with colleagues or supervisors.
Managers and team leaders looking to build trust within their teams, set clear boundaries, and foster a positive work environment.
Individuals in personal relationships who wish to improve their communication, set healthy boundaries, and avoid misunderstandings with family, friends, or partners.
People who struggle with assertiveness and want to develop confidence in expressing their needs and opinions respectfully.
Anyone experiencing recurring conflicts or communication challenges in any area of life, seeking practical tools to address these issues effectively.
Aspiring leaders or entrepreneurs who need strong interpersonal skills for leading and managing relationships with clients, employees, or partners.
Those aiming to build self-respect and mutual respect in their relationships by learning healthy ways to communicate and manage emotions.

Assertive Communication: Conflict Management and Feedback

What you'll learn

Explore related topics

Course content

Understanding unhealthy relationships patterns11 lectures • 1hr 11min

Communication Patterns10 lectures • 1hr 5min

Avoiding Unhealthy Responding Patterns3 lectures • 25min

Becoming An Assertive Communicator8 lectures • 40min

The Conflict Management Toolbox6 lectures • 23min

Conclusion3 lectures • 5min

Requirements

Description

Who this course is for: