Group Decision Making and Problem Solving in Business
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Group Decision Making and Problem Solving in Business

This course explores how to handle Group Decision Making and Problem Solving.
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4 students enrolled
Last updated 12/2017
English
English [Auto-generated]
Current price: $34.99 Original price: $49.99 Discount: 30% off
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This course includes
  • 1 hour on-demand video
  • 2 articles
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Explore the role of the leader and that of the facilitator and recognize when to use each
  • Discover The Art of Facilitating and recognize how to be effective in the role of Facilitator
  • Identify several techniques for making order out of chaos and
  • Discover a problem-solving process.
Requirements
  • No Advanced Preparation or Prerequisites are needed for this course.
Description

Groups of all sizes and areas of responsibility are often called upon to reach consensus on an issue or to agree to the solution of problems.  At the Board of Directors level this might include decisions about policy, compensation of the CEO, inclusion of new board members or other issues.  The executive team is often in a position of having to agree about company direction, strategy and tactics. In our business world each manager, department and working team is confronted with decisions and sometimes confrontation.

How do we go about making decisions that take the best ideas from the group involved and execute them so that they are good for the organization being served?

In part the responsibility lies with the head of the chain of command of that group – but probably more important is the facilitator of the process.  And, of course, facilitation most frequently is a function allocated to Human Resources.

One would think that the more educated and experienced the members of the group, the easier it would be for them to come to amicable agreements.  Not so!   Look at what happens on the floor of the senate!  Let me also tell you that in the years in which I traveled the country training boards of directors, I found the same hurt feelings, bullying behavior, insulting the person with the other opinion, and voting on popularity rather than position.

So how do we get away from these problems which are primarily based on emotion as opposed to logic.  I believe part of the answer lies in creating processes that move people forward in a more rational manner.  This course offers you a series of exercises that you can use where you believe them to be appropriate.

The exercises include: 

  • Brainstorming, both structured and unstructured versions with ways to use the raw data obtained.

  • A series of organization of data, such as affinity diagrams, fishbone exercises, iceberg chart, Pareto chart, rank order, slice of the pie and values clarification.

  • Story Boarding, and

  • Six Thinking Hats

I provide you with tips based on my experience as to how best to implement each of these exercises.

Who this course is for:
  • Anyone interested in human resources
Course content
Expand all 12 lectures 01:04:12
+ Introduction
10 lectures 01:04:08
Brainstorming
11:54
Some Types of Arrangements
08:26
Arrangements (Continued) and Story Boarding
08:18
Six Thinking Hats
04:56
A Problem Solving Process
06:00
The Tyranny of Pleasantness and Conclusion
07:23
+ Supporting Materials
2 lectures 00:03
Slides: Group Decision Making and Problem Solving
00:01
Group Decision Making and Problem Solving Glossary/Index
00:01
+ Review and Test
0 lectures 00:00

Review Questions: Group Decision Making and Problem Solving

Review Questions
3 questions

FINAL EXAM: Group Decision Making and Problem Solving

FINAL EXAM
4 questions