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Great Tips for New Servers
New
1 students
Created byJulie Johnston
Last updated 4/2026
English

What you'll learn

  • Identify ways to make your customers feel welcome — and generous
  • Practice strategies for serving food and beverages safely and efficiently
  • Discover tips for enhancing your customers' dining experience
  • Develop your "server's memory" and intuition
  • Supplement your strategies for handling the challenging or negative aspects of serving jobs

Course content

6 sections • 6 lectures • 1h 2m total length

  • Introduction to Great Tips for New Servers2:29

    This first video will introduces you to me, Julie Johnston, your instructor, as well as the five themes in the course, and will give you a sense of what you'll need to do even before applying for a serving job.

Requirements

  • No previous experience in the food/beverage service needed.
  • Empathy and an understanding of the golden rule in hospitality will be helpful.

Description

Great Tips for New Servers is a course for new or returning restaurant servers (waitresses and waiters) who want (and likely need) to make good tips and gratuities (pourboires / propinas). After the introduction video, each of five short lessons (Menus, Drinks, Appetizers, Main Course, and Dessert) is filled with advice, suggestions and guidelines for earning good tips from your customers. Each one of these lessons will include a set of tips to help you become the server that restaurant, diner, café, bar or pub customers will want to tip well.

  1. MENU - Tips for Making Your Guests Feel Welcome

  2. DRINKS - Tips for Serving Safely

  3. APPIES - Tips for Serving Efficiently

  4. MAIN COURSE - Tips for Enhancing the Dining Experience

  5. DESSERT - Final Tips

You’ll learn what it looks like to treat customers respectfully from the moment they walk in until they pay their bill and say goodbye. You’ll learn how to maximize safety (yours and theirs) as well as efficiency. You’ll learn how to develop your server’s intuition and memory. You’ll learn small but important ways to improve your customers’ experience of dining or drinking in your establishment. And you’ll learn how to deal with the challenging or negative aspects of a serving job.

Who this course is for:

  • This course is for new, returning and burned-out servers, waitresses and waiters who want to earn really good tips by enhancing the experience of customers.
  • It is for anyone who relies on tips while working in the hospitality industry in restaurants, cafes, diners, bars and pubs.
  • This course will also interest food and drink establishment owners and managers, especially as a way to onboard and train staff.

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