
Master the five global communication skills: speak up, intelligent listening, Kysen sandwich, smart comments, and controlling the conversation to build trust and influence global business in English.
Meet Masa, a facilitator from Victoria, Canada, who has guided change across 14 countries for over 30 years through change management, consulting, communication workshops, and executive coaching.
Develop global player 2.0 communication skills drawn from years of face-to-face workshops, friction-point analysis and interviews, combining Japanese and non-Japanese perspectives with engaging visuals.
Explore the five most challenging global business skills—listening to understand, clearly communicating, negotiating, networking to persuade, and securing a decision—alongside cross-cultural hurdles and strategies to build trust.
Compare language skills with communication skills, and show how regional Japanese styles and global rules shape directness and manners in communication.
Apply the Global Player 2.0 method to reduce frustration and boost confidence by treating English as a tool, following global business manners, and using clear, concise communication.
Explore how mindsets and behaviors shape global communication by examining unwritten rules, cultural and individual realities, and the iceberg that separates visible behavior from hidden rules.
Explore how low-context and high-context communication differ in language and nonverbal cues, and how context shapes the amount of information shared for effective cross-cultural communication.
Explore high- and low-context communication, starting with low context to build shared memories in global business, with examples from family dynamics and country cultures, including Japan's high-context style.
Masa's perspective explains that good manners build relationships and business, urging a Japanese mode for Japan and a global player mode for English, to foster international collaboration.
Speak up in meetings and ad-lib confidently for unexpected questions, becoming proactive in daily and professional discussions. Learn techniques to change mindsets and communicate in English across global teams.
Ad lib with confidence by practicing talking about any topic, from cups to chairs, and handling surprise questions in Q&A to appear confident and professional.
Practice ad libbing by speaking for 30 seconds nonstop about a topic, starting with simple objects and gradually slowing down to build fluent, confident, spontaneous speaking.
From Masa's perspective, global business survival hinges on strong communications and the facilitation of a meeting. The discussion emphasizes motivation and economic stimulus within a global business context.
Learn to speak like a pro by mastering professional techniques that hide nerves, use eye contact and controlled voice, and apply simple PPE to look confident.
Vary your pace from no hurry to fast to balance clarity, engagement, and credibility. Darwin's example shows how pacing affects understanding and how control over pace empowers you.
Learn to convey genuine interest in speaking by balancing passion and natural delivery, adapting to your audience. Practice using voice, gestures, facial expressions, pace, and pauses to keep listeners engaged.
Develop confident speaking by applying pace, pause, and interest through peepy, using your favorite hobbies to convey genuine enthusiasm and adapt rhythm for any topic.
Masa's perspective highlights the challenge of speaking professionally in political settings, urging clear points, accountability, and mature dialogue across Senate, testimony, and public discourse.
Combine ad libbing and PPI to practice concise 30-second pitches with deliberate pausing and a calm pace. Improve by recording and repeating, and applying B2B and B2C context insights.
Practice adlibbing and peepy to continually improve, coach yourself by observing your own and others’ speech, adjust pace, pauses, and questions; share techniques and teach others in English and Japanese.
Master intelligent listening to build trust and deepen relationships across personal and professional life, with nonverbal and verbal techniques demonstrated through scenarios and practice.
Intelligent listening, a nonjudgmental, responsive approach, replaces combative and passive listening to foster quality communication, trust, understanding, and dialogue in personal and professional relationships.
Identify two listening types: nonverbal cues like nodding and eye contact, and verbal skills to clarify, build rapport, and confirm understanding. Apply these techniques in meetings and presentations.
Explore four intelligent listening techniques—tell me more, guess an emotion, repeat a few words, and summarize—to deepen rapport, connect emotionally, and keep others talking while ensuring clear understanding.
Repeat a few words and summarize to confirm understanding, build trust, and guide intelligent listening using simple sentences, notes, and in-person practice.
Master verbal intelligence listening by using summarization to verify understanding, ask clarifying questions, and connect big-picture thinking with strategic leadership.
Practice intelligent listening to build rapport, using may I ask, and summarize to confirm understanding while clarifying value, cost, risk, and how behaviors change.
Explore Masa's perspective on intelligent listening, communication skills, and professionalism within the global player 2.0 framework, and see how intelligent reasoning and commentary shape this discourse.
Explore how the five communication skills, including speak up, intelligent listening, giving feedback, and controlling the conversation, build confidence and strong relationships in global business English.
Global Player 2.0, has been developed specifically for Japanese people who are currently doing business in English. In this course, you will learn how to use proven techniques to develop key skills to be successful in global business.
The course is in English with comments at the end of each section in Japanese by Masaru Someya
Course objectives:
What’s actually important to your global business colleagues? It’s not perfect English;-)
Why Global Player 2.0. Five Skills?
Our research data & what it means to you
Mindsets & behaviors for successful communication
Communication tools & techniques that are commonly used in global business
How you can use all of the above in both face-to-face & virtual settings
I want to completely change the way you think of communicating in English!
This course is not about speaking better English.
It is about communicating better
You don’t need a TOEIC score of 900, 400 is enough
The 5 skills are the same skills taught to native speakers
The Five Skills:
1. Speak Up!
Gain confidence by learning to comment on any unexpected topic
2. Intelligent Listening
Quickly create a good impression, understand more deeply & build better relationships
3. Kaizen Sandwich
Use feedback techniques to give your opinion & develop relationships
4. Smart Comments
Use simple techniques to join & lead discussions
5. Controlling the Conversation
Apply a powerful technique that will help you to manage difficult topics so you can always follow & participate in those discussions