Giving Effective Feedback: The Breakfast of Champions!

Deliver feedback to spark growth and change in behavior, aligning with the breakfast of champions mindset. Avoid humiliation, personal criticism, and the absence of an alternative approach or solution.

Replace constructive criticism with developmental feedback, and master two types—motivational and developmental—while applying six principles (timely, set the scene, simple, address the problem, collaborate, private) to deliver effective feedback.

Master the star-ar feedback model to give motivational and developmental feedback using situation, task, action, result, and optional alternative action and result; practice concise coaching conversations.

Receive feedback actively by listening first, asking questions to gather detail, developing alternative actions, reassuring the giver, and agreeing the way ahead to foster a continuous feedback conversation.

Deliver feedback to high performers by focusing on three levels: current performance with gratitude, the next performance frontier for growth, and future goals and aspirations to stretch responsibilities.

Create a blame-free culture that encourages open feedback from everyone, uses motivational and developmental feedback, and shows teams how to give and receive it using the star model.