Giving and Receiving Feedback for Management and Leadership
What you'll learn
- You will be able to use a structured model for giving feedback in a positive and helpful way.
- You will assure behavior change by developing action plans and accountability.
- You will learn the essential attitudes or mindset that leads to effective feedback.
- You will avoid mistakes that may result in extreme anxiety on the part of both the giver and receiver of feedback.
- You will also practice a model for receiving feedback in a manner that will maximize the value of feedback received.
- Only the desire to help your team members improve their performance.
Giving employees or team members feedback is an essential skill for every manager or team leader. If you do this well, your team members will perform well. Their success is your success. That is the purpose of this course.
Feedback should be a primary learning activity, welcomed as an opportunity for growth by the recipient. Unfortunately, very often feedback is viewed as punishment, a source of anxiety that inhibits one's ability to learn. The purpose of this course is to help you develop the skill of giving feedback in a way that reduces anxiety and maximizes the opportunity for learning and continuous improvement on the part of the individual.
This course is intended to be very concise and direct, focused solely on this important skill of both giving and receiving feedback.
"This is a fantastic course, as a refresher for someone like me, or for anyone new to the subject. It brought back many of the lessons I had forgotten. This is a vital skill for any manager, so take this course and gain the wisdom and knowledge that Larry has to offer. He shares everything you need to know. You won't be disappointed!" James Steele
"As a self employed person, my business rests on the way I interact with people. Lawrence's descriptions of common interpersonal problems which impact business (and personal lives) ring true. The course is well produced and thought through and the delivery is engaging." Eve Williams MMus
"Great and the focus early on about having courage to speak up and 'straight talk' is brilliant. Have courage people." Stefan Bard
"Miller's course provides positive perspectives and strategy on what many managers view as a difficult and sometimes unpleasant part of their job. Making feedback a positive component of employee development and improvement, and positioning it as a collaborative, data-driven process should help any manager with developing themselves and their team." Patrick Francis
Who this course is for:
- This course is for managers, team leaders who must provide feedback to their team members to help them develop their skills and performance.
Larry Miller is now teaching eighteen courses with more than 260,000 students in 200 countries on Udemy. He is the author of eleven books, and has more than forty years of experience consulting with major corporations on their culture and management systems. Several of his courses on management and leadership are best selling courses in their category and have been adopted by major corporations as part of their leadership development and lean culture implementation process.
His expertise is derived from hands on experience creating change in the culture of more than a hundred organizations. Among his consulting clients have been Honda, 3M, Corning, Shell Oil Company, Amoco and Texaco, Shell Chemicals, Air Canada Eastman Chemicals, Xerox, Harris Corporation, Chick-fil-A, Merck and Upjohn Pharmaceuticals, United Technologies, Metropolitan Life and Landmark Communications.
He began his work in youth prisons after recognizing that the learning system in the organization had exactly the opposite of its intended effect – increasing, rather than decreasing, dysfunctional behavior. For four years he worked to redesign the prison system by establishing the first free- economy behind prison walls, where each inmate had to pay rent, maintain a checking account, and pay for everything he desired. This was his first organizational transformation.
He has been consulting, writing and speaking about business organization and culture since 1973. After ten years with another consulting firm, he formed his own firm, the Miller Howard Consulting Group in 1983. In 1998 he sold his firm to Towers Perrin, an international human resource consulting firm and became a Principal of that firm. In 1999 he left to focus on solo consulting projects.
He and his firm were one of the early proponents of team-based management and worked with many clients to implement Team Management from the senior executive team to include every level and every employee in the organization. The Team Management process created a company of business managers, with every employee focused on continuous improvement of business performance. In addition to directing the overall change process, Mr. Miller personally coached the senior management team of many of his clients.
The implementation of Team Management led to the realization that the whole-system of the organization needed to be redesigned to create alignment so all systems, structure, skills, style and symbols support the same goals and culture. From this realization he developed the process of Whole System Architecture that is a high involvement method of rethinking all of the systems and culture of the organization.
Mr. Miller has authored eleven books, among them American Spirit: Visions of A New Corporate Culture, which was the text for Honda of America's course on their values and culture; and Barbarians to Bureaucrats: Corporate Life Cycle Strategies, which draws on the history of the rise and fall of civilizations to illustrate the patterns of leadership and evolution in corporate cultures. Most recently he authored Getting to Lean – Transformational Change Management that draws on the best change management practices such as socio-technical system design, appreciative inquiry, and systems thinking or learning organizations to provide a road map to transforming organizations. He has also authored Team Kata --Your Guide to Becoming A High Performing Team, the core human process of lean organizations. Most recently he published The Lean Coach that corresponds to his course on Coaching Leaders for Success. He has appeared on the Today Show, CNN, made many appearances on CNBC, has written for The New York Times and been the subject of a feature story in Industry Week magazine. He was recently the subject of articles in Fast Company and Inc. Magazine.