
Discover how giving and receiving feedback can drive success on the job, reframe feedback as a growth tool, and preview the course's eight sections and a self-assessment.
Review your self-assessment results to gauge whether your skills for getting useful feedback and receiving feedback effectively are well-developed, and use this to transform into masters of feedback.
Explore the purpose of feedback and the different aspects of feedback to improve understanding and effectiveness in giving and receiving feedback.
Define feedback as information from others reflecting their perception of us, including timing and body language. Learn how negative and constructive feedback expand understanding, improve performance, and require positive intent.
Give workplace feedback focused on job performance and work-related behavior, addressing task competence and team interaction, not personalities or past mistakes, with clear reinforcement and redirection.
In the exercise discussion, students examine the last two cases in the feedback exercise, comparing criticism aimed at performance with the supervisor’s goal to reinforce, repeat, and develop positive actions.
Redirection and reinforcement form two halves of feedback that identify job-related behaviors aligned with organizational goals, guide future performance, and reinforce actionable actions for continuous improvement.
Explore communication styles to identify your dominant style and others' styles, then adjust your approach to meet diverse needs and improve feedback effectiveness.
Explore four major communication styles—driver, animated, evil, and analytical—and learn to recognize their strengths and weaknesses to adjust your feedback style and avoid conflicts.
Understand and adapt to different communication styles to give feedback and receive it in a way that's comfortable for others.
Learn the importance of planning feedback and apply a step-by-step method to plan the feedback.
Plan your feedback by asking key questions to describe behavior, use examples to support it, decide on reinforcement or direction, and predict its impact on others with intent and expectations.
Prepare the scene by notifying the employee, scheduling a quiet meeting, and gathering backup materials; guide the conversation with positive intent and open-ended questions.
Identify specific behavior and performance issues, describe the exact behavior and its effects on others, and plan feedback to redirect or reinforce actions.
Provide detailed examples during planning of the action and its effects to support your feedback. Describe more examples to strengthen your case when the person might resist your direction.
Identify the elements of effective feedback and learn how to deliver it successfully. Apply these practices to improve your feedback delivery.
Learn to give constructive feedback as a positive, timely process by preparing specific behavior-focused comments, private discussions, using I statements, starting with positives, setting goals, and monitoring progress.
Treat feedback as a two-way street by giving and receiving it to drive personal development. Recognize that feedback should be constructive, not agonizing, to foster a productive and harmonious workplace.
Explore how feedback functions as a two-way process by specifying information and seeking more details, asking clarifying questions to align individual, team, and organizational goals.
Learn to respond to feedback by listening, asking clarifying questions, and avoiding excuses. Focus on how your actions affect others, accept reinforcement, and choose a constructive attitude.
Explore why listening matters, how it integrates with feedback, and practical steps to develop your listening skills.
Develop listening as a core communication skill that boosts job effectiveness and relationship quality. Learn to become an active listener, frame feedback constructively, and learn from even poorly presented input.
Develop listening skills by paying full attention, acknowledging nonverbal cues, and maintaining open posture. Use paraphrasing, clarifying questions, and reflection to ensure understanding and respect.
Learn to give and receive effective feedback by using redirection and reinforcement, developing active listening, and understanding different communication styles.
Celebrate completing the course and begin improving your feedback skills with a self-assessment, an action plan, and a personal development plan using the provided state plans.
"We all need people who give us feedback. That's how we improve." ~ Bill Gates.
During my relatively long career in Human Resources and being fortunate enough to work across different sectors and industries – from hospitality to corporate – I thought I have seen it all… and yet the lack of basic management skills does not stop to surprise me.
In most companies I worked with, the issue of junior to middle management not having relevant or enough skills is normal, but with the right training and guidance this can be fixed (this is what I and people like me are here for :)).
What astonishes me the most, I think, is the number of people in Leadership positions that really lack these skills. There is a big proportion of senior managers, director, CEO’S who we look up to and who suppose to drive the business forward to success, but who do simply not know how to speak to their teams. That is, if the team is lucky enough to hear them speak – usually it’s an email by the way! (Do any of you guys have also experienced this in your workplace??)
Open communication and effective feedback are two of the most important things in employer-employee relationships and when these are jeopardized, the relationship becomes unstable.
Employees loose their trust in those who fill the leadership positions and, as a result, become disengaged and unhappy. They also loose the satisfaction in their job. And giving employees annual appraisal or performance reviews that last 7 minutes (yes, that’s correct – 7 minutes, emphasis on ANNUAL also) really does not help…
I think it is worrying, unsettling and there is a lot of work to be done in this area. Have you guys had a similar experience?
Timely and constructive feedback will massively improve the situation and prevent this from happening in the future.
Enroll on to Giving Effective Feedback Course and acquire the skills that will allow you to become one of the best managers and leaders and a manager who will never let the situation like above happen under their watch.
The course will help you to become a manager who is confident and knows how to communicate with their team in the right way to get the desired results. A manager, who is inspiring and motivating and who sets the right goals and develops their people and brings the best out in them.
The purpose of this course is to give you an understanding of what the feedback actually is and help you to develop the skills necessary to plan and deliver effective feedback to your team and colleagues in a way that is understandable and acceptable to them. This will, us a result, increase your team's morale, motivation, engagement, productivity and performance.
And remember, your team's success is also your success!