Getting Started with ServiceNow Lists

Before you can take control, you need a map.

This lesson provides a complete tour of the ServiceNow list interface.

You'll learn what every button and menu does, including the list context menu, column options, the filter icon, the "New" button, and the actions menu.

Stop scrolling endlessly and start organizing your data.

In this lesson, you'll learn multiple ways to sort a list, from a simple click on a column header to advanced, multi-level sorting using the filter icon.

We'll also cover how to sort by fields that aren't even visible on your list, including related fields.

Transform large, flat lists into organized categories.

This lesson teaches you how to group records by any field (such as 'Priority' or 'Assignment group') to easily summarize your data and identify patterns.

You'll also learn how to sort your groups by record count to see what's most common.

Find exactly what you're looking for, fast.

This lesson covers the essential search techniques in ServiceNow.

You'll learn the key differences between using the column search (for "starts with" matches) and the main list search (for "greater than or equal to" matches), including how to search "for text" across all fields.

Take your search skills to the next level with wildcard characters.

This lesson shows you how to find data even when you're unsure of the exact spelling or only have partial information.

You'll learn precisely what * (contains), % (ends with), = (exact match), and ! (does not) do and how to use them to master your searches.

Make your ServiceNow lists truly yours.

This lesson covers everything you can do with the "cogwheel" icon.

You'll learn how to add, remove, and reorder columns, change list views, and customize options such as text wrapping and compact rows.

Best of all, these changes won't impact what other users see.

Master the most crucial skill for day-to-day efficiency: editing records directly from the list.

This lesson covers it all, from single-cell edits with the list editor to time-saving bulk updates.

You'll learn how to update the same field on multiple records and how to use the "Update Selected" option to change multiple fields at once.

Congratulations, you're now a list power user!

In this final video, we'll review the complete toolkit you've built—from sorting and grouping to searching with wildcards, personalizing your view, and editing records efficiently.

You now have the skills to move from being overwhelmed by data to being in control of it.