Getting Started with ServiceNow HRSD

Configure HR profiles as employee digital identities and automate their creation with the generate HR profiles module. Secure data with role-based access control and maintain profiles via updates and archiving.

Navigate the ServiceNow HRSD workspace to preview four core modules: HR case management, HR surveys, HR integrations, and reports and dashboards, and learn filters and survey insights.

Explore hr service delivery through case management, templates, prioritization, and skill based routing. Categorize, assign, and track cases from open to resolved to ensure timely, consistent, and transparent employee support.

Create a payroll discrepancy case in HR case management, trigger fulfillment instructions and checklists, and auto-assign to the most qualified agent via skill-based routing, then resolve and close.

Demonstrates how to create, publish, and retire a knowledge article in ServiceNow HRSD, keep the knowledge base current, and improve accessibility via the Employee Service Center.

Explore the employee service center as a self-service portal for submitting HR requests, tracking cases, and accessing a built-in knowledge base, with personalized content and a searchable HR catalog.

Configure a remote work approval catalog item in the ServiceNow HR catalog, add variables and related knowledge articles, and test its visibility in the Employee Service Center.

Explore how lifecycle events automate multi-step onboarding, offboarding, parental leave, and promotions through activity sets and tasks assigned to departments, ensuring steps are completed consistently.

Activate the lifecycle events plugin, explore onboarding, and create a custom offboarding lifecycle with stages and tasks, then map it to an air service and test.

Explore how HRSD reporting and analytics, dashboards, and platform analytics track case resolution time, first contact resolution rate, and case volume by category to boost employee satisfaction.

Explore out-of-the-box dashboards and reports in ServiceNow HRSD, create a custom dashboard with a tailored report, and enable performance analytics to track HR metrics.

Explore best practices for HRSD implementation in ServiceNow, including user adoption, clear metrics such as case resolution time and employee satisfaction, data security, incremental deployment, and dashboards.

Explore how ServiceNow HRSD enables effective HR service delivery through foundations, data setup, automated profile creation, case management, knowledge bases, onboarding and offboarding, and self-service via the Employee Service Center.