Getting Started with Call Center Training
What you'll learn
- Cold and Warm Calls
- Understand Sales by Phone
- How to Close Down the Voice
- Learn to Ask the Right Questions
Requirements
- No previous experience needed
- Open mindedness is required
- Learn the Art of Call Centre
Description
Call centers are a vital part of any business operations. They operate over the phone, their main channel of communication.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.
Call centers are designed to handle a massive volume of calls so it is important to learn the customer service aspect of it too. Because, generally call centers are used to handle customer service, technical support or sales.
Providing quality customer service is the most visible way to stand out as a brand in today’s competitive marketplace. The key to customer acquisition, retention, and advocacy lies in delivering an outstanding customer experience.
It’s been proven over and over again that customers are willing to pay more and are likely to purchase from you again and again if they’re happy with the service. However, improving call center sales isn’t easy an easy task for any business.
So, this course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.
Here what you will learn:
Learn aspects of verbal communication such as tone, cadence, and pitch
Demonstrate an understanding of questioning and listening skills
Acquire comfort with delivering bad news and saying no
Learn effective ways to negotiate
Improve your customer service skills
So, why wait? Join us today and get started with your call center training.
I wish you happy learning!
Who this course is for:
- Team leaders
- Supervisors
- Managers
- Small businesses
Course content
- Preview01:09
- Preview05:14
- 04:58Verbal Communication
- 03:00Who are Your Customers?
- 03:42Questioning and Listening Skills
- 04:14Asking the Right Questions
- 01:27When Saying No
- 02:12Sales by Phone
- 02:16Taking Messages
- 04:45Closing Down the Voice
- 05:37Cold and Warm Calls
- 05:12Developing a Script
- 03:14Perfecting the Script
- 02:09Handling Objections
- 03:19Closing the Sale
- 01:45Changes in the Customer
- 05:29Negotiation
- 04:05Phases of Negotiation
- 05:23Types of Negotiation
- 03:47Phone Tag and Getting the Call Back
Instructor
![Sinan Cetiner](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.4 Instructor Rating
- 532 Reviews
- 36,504 Students
- 10 Courses
Hi there, my name is SInan and I help our students to deal with their emotions, such as anger, fear, depression and offer courses in NLP, personal development, and productivity.
You can develop emotional intelligence with us and a growth mindset in order to master the power of your mind so you can feel happy no matter what is going on around you.
Using the science of psychology and human potential, we train entrepreneurs, leaders, life coaches, and individuals how to master the power of their mind and create their destiny. Remember, your destiny is in your hands.
I wish you happy learning!