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Get Your Point Across Clearly and Succinctly At Work

Name: Get Your Point Across Clearly and Succinctly At Work
Rating: 4.6 (3 reviews)

Practical Business Communication Skills to Reduce Misunderstandings and Over-explaining

Created byJulie Blint, Persefone Coaching

Last updated 12/2025

English

English [Auto],

What you'll learn

Get you point across clearly and succinctly, without rambling, overexplaining, or repeating yourself
Make yourself understood by selecting only the information your audience needs.
Communicate clearly and confidently using direct, precise language
Structure what you say and write so ideas are easy to follow.
Communicate with clarity across cultures and contexts, adjusting information density, directness, and tone appropriately.
Apply clarity principles to real workplace communication, including emails, short-form messages like text, teams and slack

Course content

12 sections • 77 lectures • 3h 54m total length

The Cost of Unclear Communication4:22
You will understand the cost of unclear communication and why it's important to be precise and succinct
English Communication Patterns vs. Other Languages1:17
You will understand the common communication patterns in Business English versus other languages.
Direct vs. Indirect Communication5:17
You will understand the different between direct and indirect communication
Self-Assessment: What's Your Clarity Style?2:12
You will understand your usual communication style and how direct or indirect you are.
The Audience-First Mindset2:42
You will understand the importance of thinking of your audience first and putting yourself in their shoes which is an element of emotional intelligence.
The core Ideas of Communication Fundamentals1:05
A quick recap of everything covered so far.

The Core Problem1:22
You will understand the core problem of information selection for your email, report, presentation or meeting contribution.
The Need to Know Test3:05
You will understand the need to know test you can use when deciding what to include and what not to include.
Recognising Over-Explanation1:03
You will understand what over-explanation looks like in communication
Practice: Spot the Over-Explanation6:47
You will practice identifying over-explanation and see what you can do to communicate effectively.
Cultural Patterns in Information Density6:53
You wil understand common cultural patterns in information density
The Clarity/Completeness Balance1:10
You will understand how to balance clarity and completeness in your workplace communication.
Your Decision Framework0:54
You will understand how to evaluate what information to include and what to leave out using a decision framework.
What to Remember: The core Ideas for Information Selection2:10
A recap of everything covered in this module

Unnecessary Words Don't Matter1:29
You will understand the importance of eliminating words, phrases and expressions which aren't necessary.
Redundant Phrases4:11
You will understand what redundant phrases are so you can stop using the3m in your business communication.
Wordy Expressions2:32
Unnecessary Qualifiers3:10
Nominalisations3:27
Avoid Phrasal Verbs2:22
Prepositional Phrases2:59
Practice Activity5:01
Checklist1:04

Planning Your Message5:58
Planning Examples, Template and Homework3:03
Organising Ideas Logically0:36
Organize information with deliberate structure that suits the audience, context, and message objectives, making content accessible and comprehensive while highlighting key points to minimize misunderstandings.
Start with the Point1:12
Structuring Emails2:53
Structure emails with a clear purpose in the opening line, present the most important details first, use short paragraphs or bullets, and ensure subject lines reflect content and next steps.
Reports: Build a Logical Flow2:35
Encouraging Feedback and Engagement1:37
Design messages that invite response, clarification, and disagreement to turn recipients into participants and enable joint sense making through structured, interactive workplace communication.

Signposting2:19
You will start to understand what signposting is and how you can use it in your writing, speaking and presentations to provide structure to your listeners and readers.
Recap and Connect Back: Signpost Where You've Been2:39
You will learn signposts (expressions) to help your audience remember what you have already spoken or written about before moving forward with more information.
Signaling Importance: Signposting Attention1:08
Signposting Complex Transitions1:21
Use transition sentences to close sections and open the next, guiding the audience through changing topics, changing perspective, moving from problem to solution, and signaling a major shift.
Forward and Backward Signposting1:05
Signposting Case Studies6:59
What to Remember: The core Ideas of Signposting0:58
Use signposting to guide your audience through a clear journey, showing logical progression rather than listing topics. Recap strategically, link new ideas to earlier points, and signal what's most important.

What Are The 7 Cs?1:30
Clear Communication1:34
Concise Communication2:38
Concrete Communication2:43
Provide concrete, actionable details by using specific numbers, names, dates, and examples to replace vague language and ensure readers understand timing and next steps.
Correct Communication2:14
Ensure credibility by delivering accurate information with flawless grammar, spelling, and punctuation; verify facts, check numbers, proofread, and read aloud to catch errors before final messages.
Coherent Communication2:26
Complete Communication2:38
Courteous Communication2:44
Practice courteous communication at work by using positive language and empathy. Focus on solutions, not blame, and frame messages constructively with assumed positive intent.
7 C Checklist1:13

The Clarity-Politeness Balance2:05
Learn to balance clarity and politeness to deliver direct, respectful messages at work, even with negative feedback, avoiding bluntness or vagueness through practical, clear communication.
Delivering Difficult Messages Clearly3:02
Disagreeing Professionally1:16
Polite Grammar1:29
Key Concepts2:34
Same Message Different Levels of Formality3:58
Learn how voice stays consistent while tone adapts to audience, shaping formal, professional, and conversational messages for clear, succinct workplace communication.
Levels of Formality Practical Activity3:58
Understand how voice stays consistent while tone adapts to audience, and compare formal, professional, and conversational levels with a practical activity.
Maintaining Authenticity and Key Points To Remember4:14
Adapt your tone to different audiences while staying authentic. Adjust formality and word choice without using jargon you don’t understand to communicate clearly at work.
Cross-Cultural Communication for International Workplaces5:32
When to Soften Your Communication in International Workplaces4:29
Adapting from Indirect to Direct Communication2:54

Requirements

A working level of English, sufficient to read and write workplace communication

Description

Most people do not struggle because they lack ideas. They struggle because what they say or write does not come across the way they intend.

They get misunderstood. They repeat themselves. They overexplain. Emails go back and forth unnecessarily. Simple points turn into long explanations. The message gets lost, especially in professional communication.

This course focuses on one practical goal: helping you get your point across clearly and succinctly.

It is designed for professionals and non-native English speakers who want to improve their communication skills and be understood the first time, particularly in the workplace. The emphasis is not on sounding impressive or polished, but on clear communication, strong structure, and choosing the right level of detail for the audience.

You will learn how to decide what information actually needs to be included and what can be left out. You will work on recognising and cutting over-explanation, redundancy, and vague phrasing. You will learn how to build clear sentences, organise ideas logically, and structure messages so they are easy to follow and easy to understand.

A large part of the course focuses on workplace communication, especially clear and effective emailing. You will see practical examples, rewrites, and before-and-after comparisons involving common professional situations, such as writing emails to colleagues, managers, clients, or support teams.

The course also addresses clear communication across cultures, including differences in directness, information density, and politeness. This helps you adapt your communication style in international or multicultural work environments without losing your message.

This is a practical communication course.

The aim is simple: help you communicate more clearly, reduce misunderstandings at work, and get your point across clearly and confidently in real situations you deal with every day.

Who this course is for:

Professionals who feel misunderstood at work or find themselves repeating or overexplaining
Non-native English speakers who want to communicate more clearly and confidently in professional settings
Anyone who wants to speak and write more clearly, without sounding abrupt, vague, or overly long
Professionals who need to explain ideas, give instructions, or write emails that are understood the first time

Get Your Point Across Clearly and Succinctly At Work

What you'll learn

Explore related topics

Course content

Communication Fundamentals6 lectures • 17min

Information Selection8 lectures • 23min

Eliminating Unnecessary Words and Phrases9 lectures • 26min

Creating Clear, Succinct Sentences4 lectures • 12min

Planning and Structuring Your Thoughts Speech and Writing7 lectures • 18min

Signposting7 lectures • 16min

Dealing with Expertise and Knowledge Gaps4 lectures • 12min

The Seven C's of Communication9 lectures • 20min

Being Clear Without Being Rude11 lectures • 36min

Effective Emailing2 lectures • 9min

Requirements

Description

Who this course is for: