Get Started with ServiceNow Development. Vancouver Release

Describe a beginner-friendly path into ServiceNow development, emphasizing accessible explanations, practical guidance for starting a career, and inviting learners to explore ServiceNow resources and articles.

Identify your why and commit to hands-on coding to become a ServiceNow developer, learning by doing rather than watching. Pace yourself, take breaks, and keep coding enjoyable as a marathon.

Install the agile development plugin from the plugin store on your personal development instance, import stories as tasks, and learn how agile tracks work and projects with best practices.

Learn to modify an incident's short description in ServiceNow through scripting, overcoming read-only and closed-state restrictions, and building the script step by step in agile context.

Explore why ServiceNow development requires separate environments, where developers build in the dev instance, undergo architect reviews, and push to production to protect integrity.

Learn how to distinguish development from production by changing the development instance color and global branding, reducing errors and protecting user data in ServiceNow development.

Change the test instance theme by copying base colors, creating a test style, copying the CSS id, applying a unified header color, and setting a team custom property.

Explore update sets in ServiceNow to group and track changes, enable export and import across instances, and revert unwanted modifications while maintaining development consistency.

Learn how agile stories drive development with acceptance criteria and story states in ServiceNow. Understand how release, sprint, points, and priority guide who works on what.

Explore where to write server-side code by comparing the background script and the fix script, then use update sets with glide server logs for debugging.

Declare and use variables in ServiceNow development to store values of different types, log their values and types, and understand concatenation in JavaScript.

Learn to use the glide record API in ServiceNow development to retrieve an incident by sis id and update its short description, including dictionary fields and technical names.

Export the update set, have the architect review it, and test in the test instance before deployment to production.

Solve ServiceNow development challenges by reviewing update sets, correcting incident descriptions and css id to incident 008, as well as resolution nodes, and executing scripts to solidify hands-on learning.

Learn how to insert a new incident record in ServiceNow using a script, with acceptance criteria that the record is successfully created.

An architect reviews the update set, exports and imports XML, previews and commits the production deployment, and validates the production instance with incident updates and priorities.

Take on a new challenge to solidify your ServiceNow development knowledge by importing the provided XML file into your stories and table.

Execute a production deletion script to remove the incident record from the production instance and repeat it on dev, leveraging the deletion techniques learned earlier.

Demonstrates the STRY0010009 challenge solution for ServiceNow development on Vancouver release, showing how to align dev and prod by cloning instances, importing records, and using update sets with cis IDs.

Batch update network incidents by creating a fix script and update set, query incidents with category network and priority 1, and recalculate and apply new priority from impact and urgency.

Update the priority and color for five network incidents by importing the xml into a dev instance and aligning production records, demonstrating ServiceNow data manipulation.

Query the top 30 recently created software category incidents, set a limit, reassign moderate priority incidents to the best performing employee, and update the state to in progress.

Explore how functions are reusable blocks of code you define once and call with parameters to produce greetings, sums, and other results.