Get Started as a Salesforce Business Analyst
What you'll learn
- Learn how to undertake business analysis on a Salesforce Project
- Understand how to prepare a business case for a Salesforce Project
- Learn how to gather and document requirements for a Salesforce Project
- Understand how to plan a Salesforce CRM project
Requirements
- Working towards or completion of a Salesforce Certification
Description
This course will equip and empower you with the skills, confidence, and templates to be a Salesforce Business Analyst.
Learn how to plan a CRM Project with an 8 step process and how to gather and document requirements from stakeholders.
Includes a suite of business analysis questions and templates to guide you through the process.
This course is brought to you by Heather Black, the CEO and Founder of Supermums, a Salesforce Training and Recruitment Specialist. Heather is an experienced Trainer in Business Analysis, Change Management, and Agile Project Management and Salesforce Consultant. She has been training people globally on Salesforce since 2012 and was awarded a Golden Hoodie by Salesforce for her impact.
Heather trained as a Business Analyst with Salesforce in 2012 and the British Computing Society in 2015-2017 and she shares disciplines from these courses with trainees. Terminology used in this course is based on these foundation courses but please note terminology used within business analysis practices can vary across the eco-system.
The course content will contribute towards completing the Salesforce Business Analysis Certification. For a full complement of Salesforce Consultancy Skills, this Business Analysis course should be taken alongside other courses delivered by Heather covering Agile Project Management and Change Management.
Who this course is for:
- Salesforce Professionals looking to build their skills and confidence in Business Analyst Skills
Instructor
- 4.4 Instructor Rating
- 44 Reviews
- 2,318 Students
- 10 Courses
Supermums provides first class training in leading cloud technology and help businesses recruit a diverse team with experienced and emerging talent to accelerate their tech projects in a cost effective way.
We deliver a series of instructor-led live training courses as a Certified Salesforce Training Provider and offer on-demand training courses through Udemy.
Since November 2016, Supermums has trained learners from 10+ different countries through virtual training resources. We are passionate about delivering quality education, supporting decent work, and equality for all. We have a social mission to support women returners and champion more women into tech.
We take pride in having a 4.8 feedback score on TrustPilot.
Our Instructors
Heather Black is an experienced Salesforce Consultant and Trainer for Salesforce Professionals. She is Author of the Award Winning Book - 'Be a Super Salesforce Consultant' - The A to Z Guide of Leading a Salesforce Project. She has overseen over 700 projects with 350 non-profits through running a Salesforce Consultancy and for the last four years has actively focussed on training professionals in Salesforce Consultancy Skills.
Liam O'Shea is a Salesforce Certified Training Instructor and Head of Curriculum Development. Liam has been delivering Salesforce Training for the past 3 years and loves teaching our students new technology. With a background in Sales and Customer Service he loves creating a good customer experience and averages a 4.9 out of 5 feedback score.