Susan has been in IT for over 20 years working as a business analyst, business architect, product owner and IT supervisor in finance, insurance and public utilities. For the last 10+ years she's lived agile professionally and personally (doesn’t everyone have a personal Kanban board?). She's focused on IT operations, agile and product management. The favorite part of her work is helping customers think differently about what they do and then working together to realize those new ways of thinking. When we do that well, it makes their jobs better and, just maybe, their lives too.
She's a PMI certified Professional in Business Analysis (PBA) and Agile Practitioner (ACP) and have a IIBA Agile Analysis Certification (AAC). She also holds ITIL V3 Foundations and Professional Scrum Master (PSM I) certifications.