Get Control of Your IT Project Portfolio
What you'll learn
- Define IT Demand Management and its purpose
- Define the lifecycle of a work item that comes through the demand management
- Identify the primary roles that support IT Demand Management and their responsibilities
- Learn a simple framework for demand management
- Describe the activities that happen in each phase of a standard IT Demand Management process
- Learn how to scale the IT Demand Management process for different types of projects that flow through the process
- Create your plan for implementing changes to the current Demand Management process
- Students should have a good understanding of the types of work that are submitted to their technology or project departments..
Are you having trouble managing your incoming software development work?
Do you have more projects than you can finish?
Do you have lots of emergencies?
Do you have multiple ways that work is submitted, tracked and managed?
Do you have trouble determining what the priorities are?
Or, do you know that your IT work in-take processes could be better but don’t know where to start to fix them?
This course can help you!
Every IT department takes in work but not many have the right processes to take in the right work at the right time and deliver on those commitments each and every time. That takes a consistent and repeatable approach to help filter out the work that doesn't add value and focus resources on work that must be done. My experience over the years is that too many IT shops focus on delivering everything that comes in the door and not enough time helping their customers find and complete work that is the most valuable.
This course introduces a simple 4-phase framework that, when introduced, has shown time and time again to improve the quality of the work coming into IT and can solve many of the delivery problems that plague IT departments.
In this course, you will learn…
What IT Demand Management is, where it falls in the software delivery lifecycle and its purpose
The lifecycle of a work item that comes through the demand management and why that lifecycle is important to committing to the work
The primary roles that support IT Demand Management and their responsibilities
A simple 4 phase framework for demand management that will work for every organization
The high-level activities and key decisions that define each phase of Demand Management and how that impacts work coming through the process
Different categories of work that come into an organization and how to apply these to your demand management activities
How to scale the IT Demand Management process for different types of projects that flow through the process
Hear case studies of common demand management issues and how they were solved
Understand how Demand Management works with Agile practices
Learn some key metrics to start reporting on the benefits of your Demand Management process
By the end of the course, you will . . .
Create a backlog of the work that has been requested of your IT teams
Draft your organization’s demand management process
Identify the roles and responsibilities you'll need to support your Demand Management process
Know the common challenges that come up in demand management and what steps to take to address them
You’ll have a set of actionable plans and artifacts to start a Demand Management practice at your organization.
Who this course is for:
Portfolio managers, Program managers, and Project Managers
Enterprise Analysts or Business Analysts and other roles who are responsible for defining, managing or reporting on work in-take.
IT or Business Managers who request technology work.
IT leaders who are inundated with projects that all seem to have the same priority
IT managers and supervisors who lead teams that are accountable for the delivery of projects
Who this course is for:
- Portfolio managers, Program managers, Project Managers and other project related roles responsible for defining, managing or reporting on work in-take.
- IT managers, business analysts and business architects who are accountable for delivery of projects.
- People who request work from IT that to deliver changes to your organizations and that want to see those processes delivered more consistently
- C level (CIO, CTO, CFO, etc) and executive leadership who are accountable for IT and business project budgets
- Please note that this is not a supply chain demand management course. Nor is it an agile backlog management course.
Susan has been in IT for over 20 years working as a business analyst, business architect, product owner and IT supervisor in finance, insurance and public utilities. For the last 10+ years she's lived agile professionally and personally (doesn’t everyone have a personal Kanban board?). She's focused on IT operations, agile and product management. The favorite part of her work is helping customers think differently about what they do and then working together to realize those new ways of thinking. When we do that well, it makes their jobs better and, just maybe, their lives too.
She's a PMI certified Professional in Business Analysis (PBA) and Agile Practitioner (ACP) and have a IIBA Agile Analysis Certification (AAC). She also holds ITIL V3 Foundations and Professional Scrum Master (PSM I) certifications.