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Generative AI in Customer Support

Name: Generative AI in Customer Support
Rating: 4.2 (34 reviews)

Scale support with AI chatbots, automation, and personalization to boost satisfaction and conversions

Role Play

Created byAnton Voroniuk, Anton Voroniuk Support

Last updated 3/2026

English

English [Auto],

What you'll learn

How AI transforms customer support to boost satisfaction and conversions
The basics of Tidio’s platform and AI capabilities (Lyro, chatbots, automations)
How to set up and automate conversations with AI-powered bots
Ways to personalize customer journeys using triggers, segments, and behavior data
Best practices for balancing AI automation with human support
Real-world use cases from leading brands to inspire your strategy
How to measure ROI, increase resolution rates, and scale customer success

Course content

6 sections • 31 lectures • 1h 40m total length

Why AI Matters in Customer Success Today2:52
Discover how AI boosts resolution rates, efficiency, and customer satisfaction in modern support
How to distinguish the good and the bad AI CS Platforms3:40
Learn what sets reliable AI support tools apart and how to choose the right fit for your business needs.
Course Setup Lecture2:07
Boost your support with AI. Learn to automate chats, resolve issues faster, and increase conversions using Tidio—no tech skills needed.
Overview of the Tidio Platform and AI Capabilities4:01
Explore Tidio’s all-in-one customer support suite and see how its AI features enhance automation, personalization, and team productivity.
How Tidio Differs From Other Chat & Bot Tools6:23
Discover what makes Tidio unique, combining live chat, helpdesk, and AI to deliver smarter, more scalable customer support.
Getting Your Own Practical Companion1:40
In this lesson, you'll get your own AI companion: the book "AI for Business".
How to Leave a Review for the Course?1:39
Your feedback is crucial to me. Please share your thoughts on how I can improve this course for you.
How to Study on Udemy Effectively?2:15
In this lesson, we'll walk you through the Udemy interface and show you how to get the most from your studies.
Get better educational experience with Udemy's AI Assistant6:13
Smarter learning starts here and boost your progress with Udemy’s AI Assistant
Fundamentals of Generative AI in Customer Support

Creating and Navigating the Tidio Dashboard5:15
Learn how to set up and navigate Tidio’s dashboard to manage chats, settings, and AI tools with ease.
Setting Up Your First Live Chat Widget2:15
Quickly install and customize your first Tidio live chat widget to start engaging customers in real time.
Managing Email Connection in Tidio1:17
Integrate your email with Tidio to manage all customer conversations from one unified inbox.
Integrating Tidio with Shopify, WordPress, Zendesk and CRM Tools3:44
See how easily Tidio connects with leading platforms, enabling smooth setup and seamless customer support integration.
Understanding the Suite: Live Chat, Helpdesk, Lyro, Integrations (Meta), Flows4:12
Get an overview of Tidio’s full toolkit—live chat, helpdesk, AI (Lyro), integrations, and automation flows—to support and scale your business.
The Business Case for AI in Customer Success
Quiz: Getting Started with Tidio

Introduction to Tidio’s AI and Chatbot Logic Using NLP, Intent Recognition3:49
Learn how Tidio’s AI uses NLP and intent recognition to understand customers and deliver accurate, automated responses.
Setting Up Your First AI Bot with Lyro3:20
Follow a simple setup to launch your first Lyro AI bot and start automating customer conversations instantly.
Lyro for Email: Setup and Use2:13
Discover how to connect Lyro with email to automate replies and handle customer inquiries more efficiently.
Copilot plus Chrome Extension3:20
Enhance productivity with Tidio’s Copilot and Chrome extension, helping you manage customer support seamlessly across platforms.
Lyro Tasks, Guidance and Product Recommendation engine3:09
See how Lyro automates tasks, guides customers, and delivers personalized product recommendations to boost engagement and sales.
How to increase your resolution rate, CSAT etc4:07
Learn proven strategies with Tidio’s AI to resolve issues faster, improve customer satisfaction, and optimize support performance.
Examples of AI Use Cases from Top Brands (Cove, Your Kaya, Axioma, etc.)4:10
Explore real case studies from companies like Cove, Your Kaya, and Axioma to see how AI drives customer success in practice.
Building Effective Chatbot Flows with Tidio

Dynamic Triggers & Behavior-Based Messaging - Lyro Tasks-Actions4:19
Learn how to use Lyro’s tasks, actions, and recommendations to send personalized messages based on customer behavior.
Using Tags, Segments, and Visitor Data3:43
Discover how to organize customers with tags and segments, and leverage visitor data to deliver more personalized support.
Personalizing Messaging Based on User Behavior4:17
Use Lyro’s guidance and suggestions to tailor messages that match each customer’s actions and needs in real time.
Building Trust: Handoff to Human Agents Smoothly3:23
Learn to group customers effectively and apply insights from visitor data to create targeted, personalized support experiences.
Customer service ROI with Tidio1:49
See how Tidio improves efficiency, boosts sales, and delivers measurable returns on your customer support investment.
AI-Powered Conversations with Lyro

Final Words: Scaling Customer Success with Confidence2:46
Wrap up the course with key takeaways on using AI and Tidio to scale support, boost satisfaction, and grow your business.
How to Stay Updated with Tidio Features and AI Trends2:31
Discover the best ways to keep up with Tidio’s latest updates and evolving AI innovations in customer support.
How to Leave a Review for the Course?1:39
Your feedback is crucial to me. Please share your thoughts on how I can improve this course for you.
How to Get a Certificate?3:15
In this video, you will find out how to get a certificate after completing the course.
Standing Out in an Interview: Explaining AI in Customer Success

BONUS: Take Your Skills & Career to the Next Level1:26
You’ve completed the course—now it’s time to go beyond! In this bonus lecture, you’ll discover how to:

✅ Get support in your career growth with exclusive communities and resources
✅ Develop new knowledge and stay ahead with advanced AI skills
✅ Enhance your expertise with additional courses and hands-on challenges

Don’t stop here—keep growing, keep learning, and unlock new opportunities!

Requirements

No technical background required: this course is designed for business owners and decision makers
Basic familiarity with online customer support or business tools is helpful but not mandatory

Description

This course contains the use of artificial intelligence.

Generative AI in Customer Support: Scale Smarter, Serve Better

In today’s competitive business world, customer experience is the key to growth. Generative AI is reshaping how companies handle support—helping resolve issues faster, increase conversions, and free up teams for high-value work. This practical course is designed for business owners and decision makers who want to unlock AI’s potential in customer success without getting lost in technical details.

Through real-world examples and hands-on lessons, you’ll learn how to use Tidio’s platform to automate conversations, personalize customer journeys, and boost support productivity. From live chat to AI-powered bots, you’ll see how modern businesses scale smarter with the right tools.

What You’ll Learn

Why AI matters in customer success today
How to evaluate customer support platforms and choose the right fit
Setting up Tidio’s dashboard, live chat, and email integration
Automating conversations with Lyro AI and NLP-driven bots
Personalizing customer journeys with triggers, segments, and behavior data
Balancing automation with human handoffs to build trust
Proven AI use cases and case studies from top brands
How to measure ROI, improve resolution rates, and increase CSAT

Who This Course Is For

Business owners scaling their customer support operations
Decision makers seeking higher efficiency and conversions
Startup founders exploring automation to grow smarter
Managers looking to improve support team productivity
Anyone curious about practical, business-focused applications of AI

What’s Included

Step-by-step walkthroughs of Tidio’s AI features
Practical demos: from your first chatbot to advanced automations
Case studies showing real-world AI success stories
Lifetime access with updates as Tidio and AI evolve
Certificate of completion to showcase your new skills

Start Scaling Smarter
This isn’t just another tech tutorial—it’s your roadmap to boosting customer satisfaction, increasing conversions, and building future-ready support with AI.

Enroll today and transform the way your business serves customers.

This course contains a promotion.

Who this course is for:

Business owners who want to scale customer support with AI
Decision makers looking to boost conversions and customer satisfaction
Entrepreneurs and startup founders aiming to automate support efficiently
Managers seeking to improve team productivity with AI-powered tools
Anyone curious about practical applications of AI in customer success

Generative AI in Customer Support

What you'll learn

Explore related topics

Course content

Introduction to AI in Customer Success9 lectures • 31min

Introduction to Tidio AI6 lectures • 17min

Automating Conversations with AI7 lectures • 24min

Personalizing Customer Journeys5 lectures • 18min

Conclusion and Next Steps5 lectures • 10min

BONUS1 lecture • 1min

Requirements

Description

Who this course is for: