Diploma in General Practice Management

Name: Diploma in General Practice Management
Rating: 4.4 (10 reviews)

GP Premises, Family Practicioner, Clinical governance, People management, Finances, Regulations, Compliance,

Created byHeartbeatsZ Academy, UK

Last updated 5/2026

English

English [Auto],

What you'll learn

Module 1: People Management
Module 2: Financial Management
Module 3: Compliance and Regulation
Module 4: Clinical Governance
Module 5: Premises Management
Module 6: Operations Management
Module 7: Strategic Planning
Module 8: Change Management
Module 9: Leadership and Management Styles
Module 10: Marketing and Business Development
Module 11: Succession Planning
Module 12: Contemporary Issues

Course content

5 sections • 27 lectures • 3h 44m total length

How to Lead Your Team: Proven People Management Strategies That Work6:36
Develop a comprehensive people management framework for general practice, from recruitment to performance management. Drive onboarding, coaching, and training to improve patient service, clinical and soft skills, and engagement.
Money Matters: Essential Financial Skills Every Practice Manager Needs5:45
Develop and apply budgeting, revenue cycle management, and compliance practices to maximize cash flow, accounts receivable management, and financial health in general practice, supported by dashboards.
Clinical Governance Simplified: Your Guide to Quality Patient Care5:06
Explore clinical governance as a framework for quality assurance, patient safety, and risk management through standardized care protocols and clinical pathways, aided by technology like EHRs, telemedicine, and AI.
Leadership Secrets: What Top Healthcare Managers Know That You Don't6:10
Master leadership by applying trait, behavioral, and contingency theories alongside emotional intelligence and interpersonal skills to build high-performance teams and resolve conflicts through integrative negotiation.
Strategic Planning Made Easy: Grow Your Practice with Confidence8:23
Apply environmental scanning, swot and pestel analyses to health care planning. Align vision, mission, and values with smart goals and strategic initiatives for improved patient care.
Stay Compliant, Stay Safe: Avoiding Legal Pitfalls in Healthcare6:57
Develop a proactive healthcare compliance program by aligning privacy, security, and risk controls with HIPAA, CLIA, OSHA, anti-kickback laws, and ongoing audits and staff training.
Marketing That Works: Attract More Patients Without Breaking the Bank5:58
Develop robust healthcare marketing and business development strategies that build trust, boost patient engagement, and forge strategic partnerships through physician profiling, digital tools, and ai analytics.
Facilities Management: Keep Your Practice Running Smoothly Every Day9:24
Master premises management in healthcare by integrating facility design, equipment procurement, maintenance, and inventory with regulatory compliance to boost patient safety and staff productivity.
Tech Tools You Need: Streamline Your Practice with Modern Solutions6:34
Optimize healthcare operations by integrating scheduling systems and back office workflows. Leverage predictive analytics and electronic health records to improve patient flow and reduce wait times.
Change Management Mastery: Transform Your Practice Without Chaos9:39
Apply Kotter's eight-step process and Lewin's unfreeze–transition–refreeze to guide healthcare change, addressing human dynamics, anxiety, and resistance through two-way dialogue and tailored communications.

Ethics in Action: Make the Right Decisions When It Matters Most6:01
Explore how healthcare professionals navigate ethical dilemmas by applying beneficence, non-maleficence, autonomy, and justice to uphold probity. Learn to report suspected dishonesty to protect patients and maintain integrity.
The Art of Listening: Connect with Patients on a Deeper Level4:29
Enhance patient care by focusing on the speaker, being present, and practicing active listening, reflective listening, clarifying, and plain language to build rapport, trust, and understanding.
Communication Skills That Win: Get Your Message Across Every Time3:03
Be present in healthcare communication by eliminating distractions and listening actively. Use eye contact and empathetic responses to convey understanding and professionalism.
Real Ethical Dilemmas Solved: Learn from Actual Healthcare Cases4:27
Explore how to navigate conflicts of interest, maintain professional boundaries, and report suspected dishonesty in health care through three practical case studies, guided by professional ethics and disclosure guidelines.
Professional Boundaries That Protect: Create a Respectful Work Culture4:39
Maintain professional boundaries to prevent a dual relationship and misconduct, ensure clear, effective communication to prevent errors, and practice cultural competence to tailor care and improve outcomes.
UK Healthcare Law Essentials: What You Must Know to Stay Protected5:01
Navigate UK healthcare law by examining the Data Protection Act and the Mental Health Act, and how professional regulators enforce compliance, protect patient rights, and uphold dignity and confidentiality.
Communicate Like a Pro: Advanced Skills for Healthcare Leaders3:03
Eliminate distractions and stay present in health care communication by listening actively. Show empathy through open body language, eye contact, and compassionate responses to build trust and understanding.
Documentation Done Right: Protect Your Practice with Proper Records3:11
Establish a documentation and record keeping policy, deploy a document management system, standardize formats, train staff, and regularly review data protection to improve compliance and accountability.
Data analytics driven pharmacy8:39
Introduction to strategic management with case study, MCQs and deep insights18:25

Quiz Session 1: Practice Management & Leadership10:01
Explore essential change management concepts, including readiness assessments, Kotter's model, ADKAR reinforcement, managing resistance, pilots, roadmaps, and strategic communication.
Quiz Session 2: Ethics & Communication5:46
Quiz Session 3: Final Knowledge Review8:47
Explore transformational leadership and change management, including empathetic engagement and micro piloting milestones, to drive adoption using Kotter's model and a clear vision.

Clinical Trials Explained: How Research Drives Better Patient Outcomes10:33
Explore how interventional studies drive medical advances by designing robust experiments, managing recruitment and data collection, applying rigorous data analysis, and avoiding common methodological errors.
Epidemiology Demystified: Read and Apply Research in Your Practice23:32
Explore epidemiology as the science of patterns, causes, and effects in defined populations, and master observational and experimental study designs, data collection, bias and ethics, and public health impact.

Requirements

Work experience at a local General Practice.

Description

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We welcome you to HeartbeatsZ Academy, a global leader with over 80,000 enrolments from across USA, UK, Germany, Japan, Australia, Egypt, India etc. and an average rating of 4.3 out of 5 on Udemy. We provide among the best study materials by choosing experts and leaders in the field who are passionate about sharing their knowledge and skills with all. Our global team comprises of clinicians, educationists, managers, legal and healthcare professionals. We are among the fastest growing healthcare-related academic platforms in a brief span while using the state of art tools such as videos for presentations rather than powerpoint (unless necessary) and AI to make it interesting to our audience since 2016. Feel free to DM us, if you may be interested in live lectures or a special course from our team related to the course.

As we all can understand, the lectures are a summary of the detailed courses. We expect our course students to explore the topics mentioned in lectures for additional reading, which will enhance the learning, else you are welcome to ask to our team about any questions, if you may have any. We will ensure to put our team of experts in touch to answer the queries in the best possible way. We welcome any suggestion especially for lectures related to an important topic which may be important for you to excel further.

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Successfully implement organizational transformations that create long-term paradigm shifts. In this highly interactive change management training, learn proven frameworks and hands-on strategies leveraging the latest behavioral science for General Practice.

Drive desired outcomes that optimize processes and empower sustained cultural renovations. Master Kotter's iconic 8 steps and Lewin's stage model through immersive case discussions. Learn from the triumphs and stumbles of innovators ranging from Fortune 500 CEOs to healthcare disruptors.

Master change leadership competencies including consensus-building, motivation of influencers and addressing resistance constructively. Deploy readiness assessments and tailored roadmaps that empower smooth transitions versus reactive disruption. Sustain momentum through celebrating tangible wins fueling intrinsic motivation.

Pilot initiatives guided by A/B testing then scale successes across an organization by systematizing adoption pathways. Monitor adaptation qualitatively and quantitatively through pulse surveys and metrics. Fine-tune support proactively based on sentiment and performance signals.

Transform coalitions into diverse champions deployable across geographies, units and levels that establish grassroots participation exceeding directives alone. Align structures and systems through a shared vision made urgent yet attainable leveraging human-centered design principles.

Take your career to the next level by becoming an in-demand change leader acclaimed for cultural renovations surpassing targets.

Continuously stay ahead of the curve through lifetime access and expert mentoring included with your low-risk investment.

Enroll now to lead amid chaos!

Who this course is for:

Anyone working at a local General Practice

Diploma in General Practice Management

What you'll learn

Explore related topics

Course content

Core Practice Management Skills: Build Your Healthcare Leadership Foundation10 lectures • 1hr 11min

Professional Ethics & Communication: Build Trust with Patients and Staff10 lectures • 1hr 1min

Knowledge Check: Test Your Understanding & Solidify Your Learning3 lectures • 25min

Research & Evidence-Based Practice: Understanding Study Design2 lectures • 34min

Final Assessment: Prove Your Expertise & Earn Your Diploma2 lectures • 34min

Requirements

Description

Who this course is for: