Galileo Basic Course Level 2

Learn to retrieve Galileo bookings by number, by last name, by last name and first name, or by display, and filter by travel date and airline such as Air India.

Learn how to perform name changes and age adjustments in flight bookings, with rules that name changes are possible only before BNR creation, while child ages can be updated.

Learn how to perform a name change for an infant passenger and update the infant’s date of birth within a booking, including handling BNR/BNA retrieval and common errors.

Learn to update passenger mobile numbers and city codes in Galileo booking details, save the changes, and verify the updated travel information.

Learn how to perform ticketing changes by updating Galileo booking details with commands, including switching to a specific date and saving the updated booking.

Learn how to delete names in Galileo, deciding whether to delete before BNR creation or after BNA, insert names, check availability, adjust passenger counts, and update the current booking.

Delete the infant front passenger from a booking, then re-add an infant passenger by entering last name Goswami, first name Sonakshi, and the date of birth.

Learn how to delete phone details from a booking using command syntax, deleting single items or ranges, and saving changes to reflect deletions.

Learn how to delete ticketing details, retrieve bookings by number, and ensure mandatory information is re-added after deletion.

Learn to cancel a Galileo PNR by applying live cancellation for confirmed bookings and passive cancellation for airline-cancelled statuses, including segment and itinerary cancellation.

Divide a Galileo PNR to separate traveling passengers from non-traveling ones, generate a new LNP, and cancel the non-traveling segments.

Learn how vendor remarks are generated after BNR creation, how remarks set the booking time limit, and why issuing tickets by the stated deadline prevents airline cancellations.

Learn to pass and manage other supplementary information (OSI) in airline bookings, including retrieving and displaying current bookings, marking VIPs, and deleting OSI data.

Learn to request a bassinet for an infant passenger within a booking, check its saved status, handle unavailability, and delete the bassinet request.

Learn to manage mileage numbers in airline bookings by adding, updating, and deleting frequent flyer numbers, illustrated with two passengers on a British Airways Delhi to London flight.

Learn to use notepad in travel agent workflows, including creating, saving, and deleting normal, historical, and confidential notes, and retrieving bookings such as Rohit Sharma from Delhi to Bangalore.

Learn to request passenger meals using codes for veg, non-veg, child and baby meals, check meal details with star 200/9, and manage segment-wise changes on a Delhi–Bangalore flight booking.