
Explore operational excellence by aligning people and processes with voice of the customer, quality at the source, and lean principles, and apply value stream management, kaizen, and six sigma tools.
Recognize process stakeholders and adopt the triple roles: supplier, processor, and customer, to drive performance and operational excellence.
Understand how a control plan defines control subjects, target specifications, measurement methods, and action triggers to maintain process performance in operations like a pizza kitchen.
Align organization-wide metrics by reducing KPI proliferation and creating vertical and horizontal visibility, so every employee contributes to the enterprise's success and avoids counterproductive incentives.
Master value stream management by enforcing standard work, SOPs, and control plans, defining roles and KPIs, empowering process owners and value stream managers across cross-functional end-to-end processes.
In this course you will learn the fundamentals of Operational Excellence where you’ll learn the key principles of operational excellence.
In this course, we will look more closely at what operational excellence is, its core principles, as well as the different methodologies you can use to implement it.
Operational excellence is a framework for businesses to focus on growth and execute their strategy better than their competitors.
Operational excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver, and improve the flow of value to a customer.
This approach employs the tools of earlier continuous improvement methodologies, such as Lean Thinking, Six Sigma, OKAPI and Scientific Management
In this course you will learn lean principles and how to eliminate variation, operationalize the voice of the customer (VOC), error proof, and build in quality at the source.
We'll cover methods such as Lean Six Sigma (DMAIC), Kaizen, Design for Six Sigma (DMADV), and value stream management (VSM), and shows how to choose the right one for your application.
We'll conclude by sharing implementation best practices to drive the right mindset, behaviors, and results for sustaining operational excellence.