
Pharmaceutical and healthcare market is unique, you will learn about the specific aspects of it.
Your role is vital and crucial for you, your company and healthcare market.
because the quality of life and health of the patients are involved.
the nature of data and information you collect about the prospect will tell you how to proceed with this prospect and how much time, effort and resources you should allocate for him to become a customer.
classify him and always update your database.
Knowledge and information is a must to be a sales professional.
starting with product knowledge, customers, competitors and not ending with the market and its variables.
you will learn how to set a SMART objective, it means a specific objective to achieve during the next visit.
this will help you concentrate on one feature of your product, and the benefits and values in it for the doctor and his/her patients.
in this way you will be focused on what are you going to achieve as a result of your visit.
Detailing and promotional aids and materials, are tools to help you in your mission.
these visual aids will involve the senses of the doctor, in a way makes your presentation more clear and memorable.
However, they will not do the selling for you.
Approaching the customer is very crucial for the result of your visit, because approaching is the first contact with the customer, you will learn how to approach and open the conservation with the customer.
Being a good communicator means that you are able to deliver your message in the simplest and easiest way to be understood, and you make others ready to listen, participate and contribute more in the conversation. in this lecture you will learn how to be a professional communicator.
Product detailing is the core of the visit, you will learn how to convert the product's features and specifications in to benefits and solutions which mean the value for the doctor and his/her patients
The customer will respond to your presentation, either positively or in a way which needs your skills to fix it.
Objections are normal things to happen during your product presentation, don't assume that the doctor will agree with you all the way.
you will learn how to be prepared to manage and handle all types of objections the customer may raise.
Price objection is the most common objection, more often is a false objection.
Closing is the stage where you have to ask for business.
it is the peak of the selling process.
if you were unable to close effectively, it means that you did not achieve the objective of your visit, and you will leave with out any commitment from the doctor.
you will learn how to prepare your self and your customer for the closing, your customer needs to be prepared for the closing as much as yourself.
It is very useful that you evaluate and analyze your performance during the visit, immediately after you chick out.
this review will help you to find out what is your next step with this customer and to enhance your performance in the next visit to the next customer.
This a guide for a visit sequence, you may practice a role play to get used to the feelings and emotions that you may feel.
This course will provide you with detailed information about the principles, practices and tools involved in all aspects of the pharmaceutical and medical devices pre selling and profitable selling process and creating loyal customers.
I will share with you the best practices of my 28 years of experience in the pharmaceutical and healthcare field
within multinational companies, like SANOFI, BASF Chemicals, DPC(DIAGNOSTIC PRODUCTS CORPORATION).
During this course you will learn and challenge your learning through different types of articles:
video sessions, case studies quizzes and more, to guarantee that you became familiar with and gained
a respectable experience in the pharmaceutical and medical equipment selling environment & the art of selling which includes:
Introduction to the pharmaceutical promotion:
Pharmaceutical market specificity.
The vital role of the Medical Representative.
Prospecting and qualifying your prospect:
Gathering information and creating customer data base.
Targeting the right prospects to achieve the best ROI.
Precall planning & preparation:
Product technical knowledge.
Market and competition.
Setting specific & ambitious objectives.
Master the use of your promotional tools.
The adaptive selling:
Gain, develop and retain your customers’ attention.
Ask objective driven questions to fully understand your customers’ needs.
Dig and probe deeply to uncover customer’s hidden needs.
Customize your message according to each customer needs.
Product detailing: Features>>Benefits>>Values.
Customer responses.
Handling objections:
Objections are opportunities, are they?.
Respond to and manage objections confidently and professionally.
How to differentiate true objection from false one.
Trust your price.
A successful closing:
Deploy key strategies for winning business and gaining customer commitment.
Post call analysis:
Self- feedback of what you have already done.
Writing notes for the next visit.
Follow up to maintain and keep developing your client relationships for long term and profitable business.