Front Desk Safety and Security
What you'll learn
- By the end of this course you will develop ideas of what action you will take during emergencies.
- By the end of this training you will learn to focus more on your surroundings.
- Upon completion of this course you will learn terms and concepts to help you evaluate odd, suspicious and dangerous situations.
- This training will help you feel more comfortable about notifying others of emergencies including supervisors, security and the 911 systems.
- Upon completion of this course you will be more familiar with appropriate actions during dangerous events such as hostile intruders, incidents involving weapons, lock downs, threats of violence and evacuations.
Requirements
- This course has no prerequisites.
Description
This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length.
Who this course is for:
- This course is intended for anyone that works a reception, records, lobby or other front desk position. Intended Audience includes Receptionists, Records Staff, Greeters, Information Desk Staff, Lobby Monitors or Greeters, Night Auditors, Volunteer Desks or Concessions and Ticket Sales Staff
Course content
- Preview22:08
- 02:51Thinking Ahead - What Will You Do When Something Happens?
Instructor
![Captain Joe Puckett](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.8 Instructor Rating
- 74 Reviews
- 202 Students
- 2 Courses
Joe Puckett has been involved in many areas of law enforcement during his 21 year career. His experience includes hostage and crisis negotiations, patrol investigations, dignitary protection, as well as incident and event command. Finally he served as a Field Operations Captain prior to his career change.
Mr. Puckett has been recognized by federal, state and local organizations regarding his professional investigations, instruction and attention to detail. Since 1991, Joe Puckett has presented to thousands of public safety, criminal justice, government staff and members of the public. His focus of instruction is generally relative to human nature, human actions and human reactions.
Mr. Puckett receives excellent reviews on his presentation style, fairness and professional standards of his training material.