Front Desk Safety and Security

Name: Front Desk Safety and Security
Rating: 4.5 (83 reviews)

Planning ahead for serious events including emergencies, natural disasters, intruders and threats of violence.

Created byCaptain Joe Puckett

Last updated 2/2013

English

What you'll learn

By the end of this course you will develop ideas of what action you will take during emergencies.
By the end of this training you will learn to focus more on your surroundings.
Upon completion of this course you will learn terms and concepts to help you evaluate odd, suspicious and dangerous situations.
This training will help you feel more comfortable about notifying others of emergencies including supervisors, security and the 911 systems.
Upon completion of this course you will be more familiar with appropriate actions during dangerous events such as hostile intruders, incidents involving weapons, lock downs, threats of violence and evacuations.

Course content

4 sections • 7 lectures • 1h 15m total length

Planning For An Event or Incident22:08
This lecture contains discussion about the importance of your safety, contributing to the overall security of your organization, agency or business. We also discuss planning ahead for incidents that may occur, evaluating your surroundings and knowing the difference between odd, suspicious and dangerous situations. Then we will conclude this lecture with discussion about how to react to the situations or incidents that are happening around you.
Thinking Ahead - What Will You Do When Something Happens?2:51
This lecture is a video from Security Supervisor Paul Hartman and he gives his thoughts on evaluating situations that you observe, planning ahead and then reaction.

Handling Specific Emergencies33:04
This lecture discusses specific emergencies you might encounter in your environment and some suggestions on how to handle them as well as some ideas to prepare and familiarize yourself with elements of those emergencies. Incidents covered include: medical emergencies, fires, earthquakes, suspicious persons, lock downs, hostile intruders, incidents involving weapons, threats of violence and bomb threats. This lecture concludes with discussing evacuations and safety tips regarding your desk or work space.
One Supervisors Thoughts on Handling Emergencies3:02
This video input is from Terry Rohse, who discusses how he and his organization expects their personnel to handle emergencies like fires and earthquakes.
A Security Supervisor Perspective on Active Intruders3:18
This campus security supervisor discusses how he recommends his personnel within the college system handle serious situations such as hostile intruders.

In Review: Your Safety and Planning Ahead are Key1:34
This section reminds you that your safety is most important. If you choose to help others in the event of an emergency that is great, but you first must be safe and able to help. The key to handling an emergency situation is to plan ahead and think ahead about what you will do. Pick one emergency event weekly to think through in your mind, what will you do how will you help or escape. Planning will make you the most successful in the event that one of these incidents does occur.

Requirements

This course has no prerequisites.

Description

This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length.

Who this course is for:

This course is intended for anyone that works a reception, records, lobby or other front desk position. Intended Audience includes Receptionists, Records Staff, Greeters, Information Desk Staff, Lobby Monitors or Greeters, Night Auditors, Volunteer Desks or Concessions and Ticket Sales Staff

Front Desk Safety and Security

What you'll learn

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Course content

Planning, Reacting and Evaluating the Situation2 lectures • 25min

Safety: Getting Through These Emergencies3 lectures • 39min

Understanding the 911 Dispatch Center1 lecture • 10min

Conclusion and Review1 lecture • 2min

Requirements

Description

Who this course is for: