
Explore the definition of a crisis, its sudden and smoldering forms, and how crisis theory and intervention models inform corporate risk management and image recovery.
Identify early warning signals and prevent crises through detailed attention, CSR, and a five-step crisis management plan: organize the planning team, assess scope, develop, test, and update.
Empower front-line employees to detect warning signs, form a core crisis team and intelligence center, and apply the abc model for proactive crisis communication.
Inform staff after a crisis that normal operations resume, document lessons learned, and review losses; update plans to return to work and preserve the crisis record.
Practice applying course concepts in this workbook through exercises, case studies, and situation-based tasks to verify your understanding of what you have read and listened to.
A crisis can threaten the existence of any company, yet, a Crisis Prevention and Management guide can help you prevent or respond quickly to any problem and turn it into an opportunity!
This program gives you a clearer idea about the different types of crises, their sources, and how to identify, prevent, manage, handle, and evaluate them. It will help you develop the skills to anticipate potential crises, set a suitable plan, and quickly locate appropriate solutions.
The highlight of the Crisis Prevention and Management program is that it prepares you: the boss, the manager, the crisis management team, the media personnel, the spokesperson, the regular employee, etc., to communicate or apply communication strategies throughout this process perfectly.
Preventing or responding directly to any problem is extremely vital, but the last part of this program shows you that evaluating the crisis and learning from this experience is as important as any other step in crisis management. Hence, you will learn how to mark the end of the issue, document how you responded to it, and assess and learn from this lesson.
Learning from this program will make you turn every minor issue to your advantage and will definitely, lead to an image boost.