In this video, we'll be learning about:

1. Setting up your support email

2. Using your custom mail servers to send email

3. Other email customizations available

In this video, we'll be learning:

1. What SLA means

2. How it is affected by business and calendar hours

3.How to set up SLA reminders and escalations

In this video, we are going to learn:

1. Who are requesters

2. What are departments

3. How to create requester groups and how they are different from departments

In this video, we are going to learn about:

1. What an agent is in Freshservice

2. How to go about adding and deleting a new agent

3. What groups are and how to add new groups

4. What occasional agents and day passes are