Fundamentals of Freshservice (IT helpdesk)
- Basic understanding of IT support
In this course, you will learn how to use the refreshingly simple and easy-to-use Freshservice, the IT service desk solution that can be used to modernise IT and other business functions. By the end of this course, you will know how to bridge the gap between IT and your business and set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.
- IT support managers, IT teams
- Setting up Email07:20
- Business Hours and SLA12:10
- Understanding Requesters, Departments, and Requester Groups11:00
- Understanding Agents and Agent Groups12:33
Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.