Fundamentals of Freshservice (IT helpdesk)

Learn how to setup and use Freshservice
Rating: 3.8 out of 5 (85 ratings)
2,219 students
Fundamentals of Freshservice (IT helpdesk)
Rating: 3.8 out of 5 (85 ratings)
2,219 students
Learn how to set up and use Freshservice as an administrator

Requirements

  • Basic understanding of IT support
Description

In this course, you will learn how to use the refreshingly simple and easy-to-use Freshservice, the IT service desk solution that can be used to modernise IT and other business functions. By the end of this course, you will know how to bridge the gap between IT and your business and set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.

Who this course is for:
  • IT support managers, IT teams
Course content
2 sections • 5 lectures • 43m total length
  • Introduction
    00:40
  • Setting up Email
    07:20
  • Business Hours and SLA
    12:10
  • Understanding Requesters, Departments, and Requester Groups
    11:00
  • Understanding Agents and Agent Groups
    12:33

Instructor
Learning community
Freshworks Academy
  • 4.3 Instructor Rating
  • 2,069 Reviews
  • 11,827 Students
  • 3 Courses

Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.