Free communication skill tips for great emails and meetings

Better emails, better meetings, better business communication
Free tutorial
Rating: 4.7 out of 5 (568 ratings)
8,252 students
35min of on-demand video

Write emails that people want to read
Write clear & concise emails
Plan an effective meeting
Run productive meetings with a focused output
25 practical tips for improving emails & meetings


  • No requirements


**From the multi-award-winning internationally-best-selling author of The First Minute – a business communication book**

Learn simple email and meeting skills that will help you become a better communicator at work.

Learn the simple yet effective methods Chris Fenning has taught to people all around the world, including at Google!

Content and Overview

This course contains 25 unique tips plus worksheets to help you apply and practice the methods. It is designed for anyone who regularly communicates using emails and meetings at work.

The course is delivered in a “tip” format that is easily digestible for busy professionals. You can learn the tips in order or pick and choose the ones that are most valuable for you right now.

Each section includes a checklist to help you apply all the tips in your work. It also includes a fill in the blanks worksheet with questions to help you identify the best information for your emails and meetings. Every tip includes examples showing how it is used in a real world situation.

Here are the tip that are covered in this course:


  1. Put the topic in the subject line

  2. Say what you need in the subject line

  3. Say what you need in the first line

  4. Say when you need a response

  5. Deliver your key message in the first lines

  6. Summarise the information

  7. Use short paragraphs and bullet points

  8. Label actions as actions

  9. Requests must say who will do what by when

  10. Don’t put questions in paragraphs

  11. Explain when you add someone to an email chain

  12. Explain when you remove someone from an email chain

  13. Add a summary when forwarding an email chain

  14. Use hyperlinks instead of text URLs


  1. Have a clear purpose

  2. Know the output you want

  3. Only invite people who contribute to the output

  4. Pick the right format

  5. Write a great invitation

  6. Use the invitation as the introduction

  7. Thank the partial participants

  8. Track the progress to the output

  9. Close with a summary

  10. Minutes are the output plus actions and decisions

  11. Say what happens next

The content of this course is relevant to any job in any industry. It doesn’t matter what work you do, these tips will help you be clearer and more concise when you communicate.

By the end of this course, you'll be able to write short, clear emails. You'll improve your business email skills, your meeting planning, meeting running, and follow-up. You'll also save time and increase your productivity at work.

Ready to Enroll?

Click on the "Buy Now" or "Enroll Now" button in the top right corner of this page and start

learning how to sharpen your email writing skills, have productive meetings, and improve communication with your team.

Who this course is for:

  • Busy people wanting easy ways to improve the quality and impact of their emails and meetings
  • People who like structured ways to be clear & concise
  • Anyone worried about their meetings being ineffective
  • Anyone looking for practical methods to improve day to day communication at work


Award-winning communication skills author & instructor
Chris Fenning
  • 4.8 Instructor Rating
  • 1,104 Reviews
  • 23,810 Students
  • 5 Courses

Hi, I’m Chris. I’m a communication skills author and instructor. I’ve taught at international business schools and trained people in organisations like NATO and Google. I’m also the author of multiple books including the multi-award-winning communication book, The First Minute. When I’m not working you can find me walking in the countryside with my wife and daughter.

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