THE ULTIMATE PAYMENT SYSTEM FRAUD/DISPUTE MASTERCLASS
This ultimate masterclass contains two courses on payment system fraud and dispute:
Together in this masterclass, these courses provide the definitive experience for any payment professional that wants to diagnose and address any type of payment issue.
You will learn about dispute frameworks, fraud prevention tools and systems, internal processes, and more.
WHY FRAUD PREVENTION?
Understanding how fraud is committed, or how disputes are resolved - is not easy.
There are countless fraud techniques to take into account. Perpetrators can be of different types and use different approaches. Disputes can come in many shapes and sizes, and due to many different reasons.
For anyone aiming to know more about fraud prevention an dispute resolution - whether as a fraud monitoring professional, a payments professional, a commercial banker, or any other type of professional that wants to master the theory and practice of both, finding the right information is crucial.
Unfortunately, most fraud prevention or dispute resolution courses nowadays don't fit the minimum requirements.
Either the information is too academical and not something you can put into practice, or there are no specific examples, or information is just missing.
In a world where information must be constantly updated, it's hard to find a reliable information source for this type of course.
And this has consequences not just for your career, but yourself personally as well.
What happens when we don't have enough information (or the adequate format)?
We become confused by the myriad fraud prevention techniques and types of systems, or the myriad dispute resolution frameworks;
We can't properly identify when to use a certain technique to prevent a certain type of fraud of manage a certain dispute;
We become frustrated and irritated that we don't know why a system works, or why it doesn't;
We can't properly identify why a fraud detection technique works, or whether a dispute resolution process works or not;
We won't know how to optimize a specific fraud prevention solution (or why it's not optimized), or a dispute resolution process - both in terms of people and machine problems;
So what is my proposed solution?
THE ULTIMATE FRAUD AND DISPUTE PREVENTION COURSE
Unlike other fraud prevention or dispute resolution courses out there, this course is comprehensive and updated.
In other words, not only did I make sure to touch on more topics (and more in-depth) than other courses I have seen, but also make sure to keep the information relevant to the types of fraud and disputes committed nowadays.
Because both fraud prevention systems and dispute resolution workflows seem complex, but they rely on simple principles and practices.
In this course, we will cover the essentials of how fraud is both performed and prevented, as well as how disputes and chargebacks are initiated, as well as managed. Information that comes both from the principles and theory present in the finance world, but also my own experience and insider knowledge, working with multiple institutional banks.
In this 6-hour+ masterclass, we will cover the following modules:
Introduction to Fraud Prevention and Monitoring
Fundamentals of Fraud (who are the perpetrators, how they obtain information, and how they commit fraud);
Approaches to Fraud (including general approaches of obtaining and using information, from identity theft, to convenience fraud, social engineering and more, specific techniques such as cash return fraud or card block fraud, and the different types of perpetrators);
Fraud Prevention Techniques (individual techniques to prevent fraud including hotlists, velocity checks, and many others);
Fraud Prevention Systems (how complete fraud prevention solutions are assembled and maintained, and best practices of doing so);
Introduction to Dispute Resolution
Fundamentals of Disputes (how they occur, which parties are involved);
ADR or Alternative Dispute Resolution (negotiation, mediation and arbitration, and when each should be used);
ODR or Online Dispute Resolution (its context, steps, and implementations);
Dispute Resolution in Merchant Banking (how banks should deal with merchant disputes, process flow, and more);
Chargeback Reason Codes (an extensive list of the major categories of chargeback reason codes, from fraud to processing errors, authorization errors or consumer disputes, as well as guidelines for both banks and merchants);
By the end of this course, you will know exactly how fraud is performed and how disputes occur and are resolved but, more importantly, how both can be prevented, in terms of both principles, individual techniques, and collective solutions.
The best of the course? It includes both of these courses.
In short, even if you only fit one of the two profiles (only fraud, or only dispute), you still have the course included!
And naturally, if you are interest in both... this is the ultimate package.
THE PERFECT COURSE... FOR WHOM?
This course is targeted at different types of people. Naturally, all current or future fraud prevention/dispute resolution professionals will find this course useful. Commercial bankers will fit both criteria. But any other professional that aims to know more about fraud or disputes will find it useful.
More specifically, the ideal student for this course is someone who:
Introduction to Fraud Prevention and Monitoring
Wants to know more about fraud execution itself (how fraud is performed, specific executions, and by whom);
Is interested in fraud prevention systems (how they work, how can they be optimized, what problems usually occur);
Wants to know about specific fraud prevention tools and how they act in combination (identity verification tools, technological tools, others, and how they come together);
Is interested in the role of both people and systems in fraud prevention (how to optimize both a system, but also the people working with that system);
Wants to know more about the role of different departments in the fraud prevention process (and how their behavior affects actual fraud prevention);
Introduction to Dispute Resolution
Will directly deal with dispute management or resolution;
Wants to know more about the different types of dispute resolution (both litigation and ADR, offline or not);
Wants to specifically know how to address disputes involving merchants and cardholders (as a bank or merchant);
Wants to know more about the different types of reason codes for chargebacks (and how to prevent them);
Wants to know how to perform dispute resolution using multiple methods (negotiation, mediation and/or arbitration);
LET ME TELL YOU... EVERYTHING
Some people - including me - love to know what they're getting in a package.
And by this, I mean, EVERYTHING that is in the package.
From Fundamentals of Fraud Prevention and Monitoring
The general approaches to fraud, including convenience, social engineering, internal fraud and identity theft;
How convenience fraud works, with easily accessible information that can be used to commit fraud;
How social engineering works, manipulating people into giving up confidential information;
How internal fraud works, by leveraging internal information to facilitate fraud;
How identity theft works, by having enough information about someone to impersonate them;
The different execution types of fraud, including consumer fraud, card block fraud, single-use fraud, cash return fraud, collusive and affiliate fraud, and dynamic or morphing fraud;
How consumer fraud works, by lying about product characteristics or other elements to obtain returns or cash;
How card block fraud works, generating a batch of card numbers and gauging which are insecure, to be later exploited in purchases;
How single-use fraud works, by making one single purchase in a merchant (or multiple), being harder to catch;
How cash return fraud works, by buying products with a stolen card and returning them for cash;
How dynamic or morphing fraud works, by changing fraud execution to bypass fraud detection;
Fraud prevention techniques relying on data verification, including velocity checks, card verifications, charge and deposit verifications;
How velocity checks work, by analyzing the number of times a credit card (or another field) is either used or changed within a given period of time;
How card verifications work, such as Mod10, BIN, and/or card security schemes, both for data integrity and identity verification;
How charge verifications work (verifying a charge with the bank) and deposit verifications (making a deposit to verify a bank account);
Fraud prevention techniques relying on identity verification including lists, field verifications, address verifications, manual authentication and automated lookups;
How lists work - both hotlists and warm lists of known offenders, but also whitelists for trusted clients;
How simple field verifications work for email, age, and others - quick, but not very effective security measures;
How address verifications work, for both the billing and shipping addresses (the latter being more complex and expensive, but a lot more secure in terms of preventing fraud);
How manual authentication works - by having someone call the client to verify a transaction, or manually search information to verify their identity (usually done by bank staff for KYC requirements);
How automated lookups of addresses or phone numbers work, mostly to double-check existing information;
Fraud prevention techniques relying on technology (device or token identification, digital signatures and/or consumer location);
How device or token identification works, by using software such as cookies or hardware such as USB dongles, smart cards or biometrics in order to tie a device to a specific person, and authenticate them using that device;
How digital signatures work, through asymmetric cryptography, authenticating a transaction through the person's private key;
How consumer location techniques work - both in terms of tracking someone's IP or proxy (including VPN), or through their cell phone GPS location;
How fraud scoring and fraud rules can work to prevent fraud - appearing to be competing solutions, but actually working well together under certain conditions;
Fraud prevention techniques that are actual processes of institutions, including insurance, guarantees, manual reviews and representment;
How insurance and guaranteed payments work, helping reimburse a merchant in the case of fraud, but representing an overhead in terms of costs and being restrictive in terms of the transactions accepted;
How manual reviews by banks help guarantee the authenticity of a transaction, and how representment of information by the acquiring bank can help a merchant, but both with unstable results and high costs;
Technique considerations when assembling fraud prevention strategies, including determining the risk level of an entity, and the recommended techniques based on it;
Considerations in terms of the usage of fraud data - fraud rules, fraud scores, and guaranteeing consistency in the database;
Considerations in terms of the processing of fraud data - making sure that database field changes are documented, and that ETL (Extract, Transform, Load) processes don't ruin the data between operational DB and data warehouse;
From Introduction to Payment Dispute Resolution
The essentials of disputes (contractual vs. non-contractual disputes, payment disputes, issuer and acquirer banks);
What ADR (Alternative Dispute Resolution) is and how it differs from litigation;
What the different types of ADR are (negotiation, mediation and arbitration), as well as the differences between these, and specific implementations of them;
The ODR (Online Dispute Resolution) framework, as well as its context and six key principles (accountability, transparency, accessibility, credibility/accreditation, security and enforceability);
The three major steps in an ODR process;
The three major types of ODR tools (cyber courts, electronic ADR, internal ADR);
Implementations of ODR (such as blind bidding, cyber mediation, cyber negotiation and cyber arbitration), as well as specific case studies such as ICANN-WIPO;
General guidelines for more efficient dispute resolution as a merchant bank;
The steps in the lifecycle of a dispute between an issuer and an acquirer bank, including the retrieval request, chargeback, and second chargeback;
The conditions under which the payment scheme may become involved in a chargeback, as well as some measures by them (allocation vs. mediation, pre-arbitration vs. arbitration, liability shifts);
Disputes by different payment systems: debit cards, credit cards, ACH, prepaid cards, ATM;
The four major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes;
The usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift);
The usual types of chargeback reason codes due to authorization issues (missing or declined authorisation, card in recovery/lost card/stolen card, invalid authorization information),
The usual types of chargeback reason codes due to processing errors (late presentment, invalid transaction code or invalid transaction data, duplicated payment or paid by other means, currency mismatches);
The usual types of chargeback reason codes due to consumer disputes (mismatches in terms of goods - counterfeit, misrepresented, not delivered, others - cancelled or incomplete transactions, credit not processed);
MY INVITATION TO YOU
Remember that you always have a 30-day money-back guarantee, so there is no risk for you.
Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.
If you think this course is a fit and can take your fraud prevention knowledge to the next level... it would be a pleasure to have you as a student.
See on the other side!