Foundations of Emotional Intelligence: skills for leadership
What you'll learn
- Developed a clear understanding of what emotions are, why they matter, and how to identify them accurately in yourself and others.
- Clearly explain the core components of Emotional Intelligence through the lens of Daniel Goleman’s four-domain model.
- Recognise and understand your emotions and triggers, and how these impact your thoughts and behaviours.
- Understand the concept of empathy and how to use empathy to improve your ability to accurately read emotional cues in others.
- Learnt some practical ways to use your emotional intelligence to build and sustain positive relationships, including with individuals you find challenging.
Requirements
- The course is a foundational overview, therefore no prior knowledge of Emotional Intelligence is required, just a genuine desire and curiosity to learn about the topic.
- Basic English reading and listening comprehension.
- Optional: A journal or digital notetaking tool for capturing key learning points.
- Optional: Access to PDF reader to use downloadable templates.
Description
A high level of Emotional Intelligence (EI) is essential for effective communication, resilient leadership, and positive working relationships. This course introduces the foundational elements of Emotional Intelligence, using Daniel Goleman’s 4-domain model: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.
Throughout the course, you’ll learn how to recognise your emotional patterns, respond more effectively under pressure, build stronger connections with others, and navigate workplace dynamics with empathy and confidence. By developing your emotional intelligence (EI), you can enhance collaboration, reduce conflict, and contribute to a healthier, more emotionally intelligent organisational culture.
Through practical hints and tips, this course offers an introductory guide to understanding and applying Emotional Intelligence (EI) in everyday interactions. You'll explore the key concepts of emotional intelligence and learn how to integrate EI principles into your daily interactions at work and home.
While this course is especially valuable in people-focused roles, the skills explored here are transferable across all sectors and career stages. Whether you're leading a team, managing change, or simply seeking to enhance your emotional resilience, this course will equip you with essential tools to succeed.
To get the most out of this course, we recommend the following:
Mindset:
A willingness to reflect on your emotional responses, explore new ways of communicating, and actively engage with self-development practices.
Software/Tools (Optional):
Access to Microsoft Word or Google Docs for completing reflection templates and personal EI journals.
Optional: Use of feedback or journaling apps (like Notion or Evernote) to track EI progress.
Materials (Optional):
A personal journal or printed worksheets (provided) for reflection activities.
Headphones or a quiet space for guided self-awareness exercises.
No prior experience in Emotional Intelligence is required. The course is suitable for both beginners and professionals seeking to deepen their emotional awareness, enhance their relationships, and develop their leadership potential.
Who this course is for:
- Early-Career Professionals: As building emotional awareness early helps navigate workplace relationships and stress effectively.
- Students (Senior School to University): As learning emotional intelligence helps with self-awareness and self-control, peer interaction and handling conflict.
- Team leaders & Line Managers: As developing emotional intelligence is key to understanding how their emotions and interactions affect team dynamics and performance.
- Human Resources Professionals: As emotional intelligence skills are critical in talent management, navigating challenging situations and conflict, and also supporting employee wellbeing.
- Customer Service and Frontline Staff: As high emotional intelligence improves customer interactions, empathy, and conflict resolution.
Instructor
- 4.9 Instructor Rating
- 14 Reviews
- 307 Students
- 2 Courses
We are a team of experienced instructional designers, educators, and industry professionals dedicated to creating high-quality, engaging, and practical learning experiences. With a passion for professional development, workplace training, and continuous improvement, we design courses that are not just informative but truly impactful.
Our expertise spans adult learning principles, course design, and digital learning strategies, ensuring that every course we create is structured for maximum engagement, retention, and real-world application. Whether you're looking to enhance your professional skills, improve workplace efficiency, or master new methodologies, our courses provide clear, actionable knowledge backed by industry best practices.
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