Foundations of Customer Experience
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Foundations of Customer Experience

Learn the foundations of CX, a key skill needed in your customer relationship skills.
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0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
1 student enrolled
Created by Melissa Mohr
Last updated 4/2020
English
English [Auto]
Current price: $14.99 Original price: $24.99 Discount: 40% off
2 days left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Customer Experience, or CX is the a more modern approach to what used to be customer service.
Requirements
  • No
Description

Customer Experience is the new battle ground of sales and retention. Small businesses need a leg up in this arena to keep their market share. This workshop is designed to give you the foundations needed to begin understanding CX easily!!!

If you have customers, want customers OR work with people you need to get the foundation of CX under your belt. CX has replaced "customer service" and is a more comprehensive technique. Don't delay, get up to date with CX today!

Who this course is for:
  • Anyone who has customers.
Course content
Expand all 7 lectures 01:21:34
+ Introduction
1 lecture 03:44

Everybody can now learn about the foundation of customer experience, the leading way of gaining and keeping your customers.

Preview 03:44
+ Leadership in CX
1 lecture 09:39

Leadership and CX go hand in hand, find out why.

Preview 09:39
+ Planning for success
1 lecture 22:06

Learn how to plan for success using CX.

Planning for success
22:06
+ Mindset Check
1 lecture 19:06

Plan for future success with your new CX skills.

Planning for success
19:06
+ Creating new habits
1 lecture 06:25

Create new habits using CX.

Creating new habits
06:25
+ Quantifying results
1 lecture 06:20

Learn how to quantify your results with CX.

Quantifying results
06:20