IT Foundation Preparation Course 1

This course introduces the key elements, concepts, and terminology used in the IT framework. It's the entry point for professionals who want to learn about ITSM and how it can enhance the quality and efficiency of IT services, improve customer relations, and reduce risk within an organization.

This course provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. This course also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

It introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their IT journey or people looking to update their existing IT knowledge.

This course covered service management and introduction of the IT. Hope everyone can learn IT knowledge in free and have a brief introduction on it, and love IT after enrolling this course! Thanks.