Teaching & Academics
Language
English Language
Fluent English over the phone
4.5 (35 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
142 students enrolled

Fluent English over the phone

Improve your English grammar and vocabulary. Speak fluent English over the phone.
4.5 (35 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
142 students enrolled
Created by Bianka Molnar English Language Teacher
Last updated 3/2018
English
Preview this course
Fluent English over the phone
Current price: $27.99 Original price: $39.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 36 mins on-demand video
  • 3 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Communicate fluently and with confidence over the phone. Recognize and be able to use the suitable expressions. Use an acceptable tone of voice, know how to be polite. Thanks to the visual elements the rules are easy to memorize and easier to recall.
Requirements
  • A minimum of B1 (Pre-Intermediate, Intermediate) on the Common European Framework. A desire to communicate fluently and understand English conversations over the phone.
Description

Hello,

Do you have to handle phone calls with foreigners ? Is it difficult to understand them and express yourself the way you want to?

This course shows you how to

  • make a phone call
  • receive calls
  • hold and transfer the calls, record a voice message, take and leave messages
  • handle difficulties and end the call
  • be polite in English
  • greet and address people 

It gives you alternatives to the spelling alphabets and presents the names and pronunciation of the special characters.

The course is built on 8 lessons. There are printable lists of the expressions and the spelling alphabet.

Also, you can check your understanding and communication with  test questions.

Are you ready? Let’s get started. See you with the first episode.

Who this course is for:
  • Anyone handling phone calls with foreigners in English. Anyone working at an international company as an assistant, a secretary or a customer service agent. Anyone planning to work abroad. Anyone planning to move abroad. Anyone having foreign friends. This course is not for beginners. Beginner students please avoid. This course is not for native speakers of English
Course content
Expand all 8 lectures 35:38
+ – Making a phone call
1 lecture 03:30

- introducing yourself

- asking for somebody

- giving a reason for calling

Making a phone call
Preview 03:30
+ – Receiving a phone call
1 lecture 02:35

- how to answer

- asking the caller to identify himself/herself

Receiving a phone call
02:35
+ – Holding and transferring a call
1 lecture 08:48

- asking for time

- transferring a call

- leaving and taking a message

- templates of creating a voice message

- how to leave a voicemail

Holding and transferring a call
08:48
+ – Handling difficulties and ending the call
1 lecture 05:15

- when you don't understand

- refusing to give information

- ending the call

Handling difficulties and ending the call
05:15
+ – Practice Test
0 lectures 00:00
Practice Test | Twenty-question quiz
20 questions