The Five Star Formula For Retention

This course provides an in-depth analysis of customer service issues, providing strategic solutions to retain customers and gain referrals.  Our five-star customer service program serves as the foundation for achieving excellence, achieving new heights, and challenging your competitors.

The real value to your company is the amount of direct/indirect savings you will realize. Keeping your customers happy and satisfied will bring dividends in retaining existing business and getting referrals. “It cost less to grow a business through referrals than ad spend”

At the end of this program, participants should be able to:

Define five-star service.

Recognize gaps in existing customer service programs.

Know the 8-step action plan.

Recommend steps for improvements based on the 8-step action plan.

Show where improved customer service can both save the company time and money.

Plan the implementation of a five-star customer service program.

Do your customers have a seat at the table?

Visualize the benefits that your customers will appreciate. How will that make your customers feel towards your company? Will your customers, former customers, and potential customers have a positive story to tell?

Implementing a Five-Star Customer Service Program, does not have to be painful, however without leadership, and commitment no transformation will take place.