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First Line Management
Rating: 4.3 out of 5(92 ratings)
238 students
Created byAndre Gouws
Last updated 9/2023
English

What you'll learn

  • Discover what first-line management is and how to transition from a worker into the role of a first-line manager.
  • Discover what the role of a first-line manager entails and what capabilities you require for success.
  • Discover the many variables of the Human Performance Equation that need to be managed for optimum performance.
  • Learn about the different competencies required to execute the role of First-Line Manager successfully.
  • Learn about the twelve best practice people interaction competencies required to function effectively and efficiently in the role of First-Line Manager.
  • Discover the differences between management and leadership, and how you can lead by example to gain trust & respect and how to build team accountability.
  • Learn about the habit of personal leadership by applying the principles of “beginning with the end in mind”.
  • Discover the four core leadership competencies a first-line manager must have. These include: Leading self, the team, others and the system.

Course content

3 sections • 11 lectures • 2h 8m total length

  • Introduction to First-Line Management1:18

    This lecture will give you a quick overview of what you will learn in the full course over 10 lectures. Topics include:

    1. The Foundations of First-Line Management

    2. Dimensions and levels of work

    3. Defining behavior and performance

    4. An overview of the competencies required to be a First-Line Manager.

    5. People interaction competencies

    6. Task-orientated competencies

    7. Leadership principles

    8. The four fundamental leadership competencies any First-Line Manager must have


  • The Foundations of First-Line Management3:44

    In this lecture, we will discuss the foundations of first-line management. We will look at what first-line management is, how to transition from worker to first-line manager, and the four elements of leading as a first-line manager.

  • Dimensions and Levels of Work6:22

    In this lecture, we will discuss the dimensions and levels of work for both the First-Line Manager and the Employee.

  • Defining Behavior and Performance10:56

    In this lecture, you will learn about behavior and performance and their impact on one another. You will discover the many variables in the human performance equation that need to be managed for optimum performance.

  • Quiz - Defining First-Line Management

Requirements

  • This is a fundamental course and no pre-requisites are required. This course will provoke thought and equip you with the foundations required to transition from worker to first-line manager. You will be empowered to be the manager that people would like to work for and the leader that people would like to follow.

Description

Have you been promoted into a managerial position with little or no training, and you don't know where to start?

If the answer is yes, this course is for you!

This course will help you to discover what competencies you need if you have transitioned from worker to first-line manager.  You will be empowered to be the manager that people would like to work for and the leader that people would like to follow.

  • You will discover what first-line management is and how to transition from a worker into the role of a first-line manager.

  • You will discover what the role of a first-line manager entails and what capabilities you require for success.

  • You will discover the many variables of the Human Performance Equation that need to be developed for optimum performance.

  • You will learn about the different competencies required to execute the role of First-Line Manager successfully.

  • You will learn about the best practice people interaction competencies required to function effectively and efficiently in the role of First-Line Manager.

  • You will discover the differences between management and leadership, and how you can lead by example to gain trust & respect, and how to build team accountability.

  • You will learn about the habit of personal leadership by applying the principles of “beginning with the end in mind”.

  • You will discover the four core leadership competencies a first-line manager must have. These include Leading the self, Leading the team, Leading others, and Leading the system.

Who this course is for:

  • This course is intended for those who have been promoted into the role of First-Line Manager without the required management and leadership development, and whom is expected to function as a manager with years of managerial and leadership experience, and don't know where to start.

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