
Build a strong foundation in product management and learn what a product manager does and why they matter. Align decisions with vision through discovery, analysis, design, development, and metrics.
master Udemy's features, including playback speed controls, auto-generated captions, scheduling study sessions, tracking progress, completing assignments, and using the app for on-the-go learning.
Explore how Grab and Stripe product teams coordinate ride hailing, payments, partner onboarding, travel, safety, and compliance to deliver seamless experiences.
Product managers solve customer problems with faster, cheaper, and better products and simpler onboarding. They drive scalable improvements to discovery, availability, and pricing.
Discover how a fintech product team, including product managers, designers, engineers, and DevOps, drives onboarding flows, reduces cognitive load, and builds scalable front end, back end, and infrastructure for payments.
Learn the fintech app product development process from ideation to launch, detailing planning, roadmap, showcase to stakeholders, building with agile teams, and post-launch analysis and iteration.
Fintech blends financial services with technology to boost accessibility, efficiency, and transparency, reduce costs, and enable new user segments, spanning payments, lending, and infrastructure with Stripe, Adyen, and open banking.
Explore Stripe's end-to-end fintech stack, from Stripe Atlas onboarding and Stripe Payments to Stripe Checkout, Elements, Terminal, Billing, Invoicing, Connect, Treasury, Issuing, Radar, Tax, Identity, Data Pipeline, and Climate.
Explore the foundations of digital payments, including card payments, pay by bank, buy now pay later, real-time rails like UPI and RTP, and transaction flow from initiation to settlement.
Explore Yapily, a popular open-banking payments platform that functions as a bank-agnostic BaaS, connecting UK banks via APIs to enable QR code initiated payments and approvals in user bank apps.
Explore product strategy and its alignment with the product vision, using a vision board, setting product goals, and clarifying customer personas and pain points, plus market understanding and workbook exercises.
Identify and build customer empathy with user personas by detailing demographics, motivations, goals, and frustrations, and by asking targeted questions to map user engagement with your fintech product.
Develop fintech user personas using Figjam or a workbook, highlighting goals, needs, motivations, and frustrations for 3–5 merchants like Liam and Emily.
Explore the customer empathy map to uncover how UK merchants think, feel, see, hear, and do, and identify pain points and gains for instant payments.
Create a merchant empathy map for fintech apps that captures what merchants say, think, see, and feel about payment options, hidden fees, staff training, cash flow, and bank-to-bank transfers.
Explore a customer empathy map—see, think, do, and feel—to uncover merchant pain points and gains in a qr code based payment platform, including fees, speed, and features.
Explore a merchant fintech user journey from awareness through loyalty, identifying goals at each touchpoint and applying jobs to be done framework to analyze user needs.
Identify product differentiators that set your fintech apart, including product, value, and business model differentiators, with examples like quality, design, service, features, customization, and freemium or subscription pricing.
Learn how fintech apps differentiate with instant bank-to-bank transfers via open banking, QR code merchant onboarding, low fees, and bundled merchant services like employee management, invoicing, rewards, and bulk payments.
Summarize a five-year vision for speedflow with a product strategy canvas, outline challenges, target conditions, and KPIs, and map the current state toward a leading, secure, cost-effective digital payment platform.
Identify customer needs, map jobs to be done and journeys, analyze market and competition, and craft an actionable product strategy with vision, alignment, and OKR.
Improve acquisition for a payment platform by optimizing the landing page with trust signals, social proof, and an interactive calculator to show personalized savings and drive sign-ups.
Improve onboarding for PayFlow app by replacing long forms with a four-step wizard using progressive disclosure, endorsed progress, and option-based inputs to reduce friction and build trust with bank-level encryption.
Drive activation by designing a guided onboarding with a stepper checklist in Pay Flow, delivering an aha moment through test and live payments, saving up to 70% on card fees.
Explore product analytics through an ice cream detective story, tracking orders, unique and repeat customers, toppings, and peak hours to reveal data-driven insights, and test ideas to boost retention.
Track user behavior with product analytics to optimize acquisition, segmentation, feature usage, and retention, using metrics like customer acquisition cost, customer lifetime value, and funnels.
Explore Mixpanel events and event properties to map user journeys—from sign up through downloading templates—in product analytics, to inform feature priorities and user cohorts.
Explore how product value is created and measured, identify value moments, and translate them into North Star metrics and L0/L1 metrics along with monetization strategies for B2C and B2B products.
Track product metrics to guide feature prioritization and monitor user journeys from acquisition to retention, including reach, activation, engagement, referral, and retention, with CAC, LTV, MRR, DAU/MAU, CSAT, and NPS.
Explore how mixpanel insight reports reveal trends in time-series data, drill down by events and properties, build reusable metrics, and analyze cohorts of users who viewed products but didn't purchase.
Analyze retention cohorts in Mixpanel to see how many users return after a purchase, and understand flow reports that map signup to checkout and purchase.
Learn to build a Mixpanel e-commerce KPI dashboard with revenue over time, revenue growth, average order value, and average revenue per user, plus funnels and retention insights.
Learn agile software development and the Scrum framework to adapt to change, deliver customer-centric fintech products faster, and apply tools like Jira, backlog items, and sprints for collaborative delivery.
Explore how a fintech product team conducts a structured brainstorming session to identify, refine, and prioritize features—from salary reimbursement and transparency reports to compliance checks—within a sprint.
Learn how to prioritize stakeholder needs into a Jira roadmap, choosing feature-based or goal-based roadmaps, define goals, OKRs and KPIs, and align epics with product vision.
Prioritize and refine the product backlog to align sprint goals with backlog grooming, applying prioritization frameworks, estimating effort, and defining done with acceptance criteria and user stories.
Define user goals and craft user stories to enable sign up, login across devices, and online food ordering; plan sprints and backlog grooming to deliver search, cart, tracking, and ratings.
Master microsoft excel basics for product managers, covering essential formulas (if, sumif), pivot tables, vlookup and hlookup, charts, and a Google Sheets workbook with 20+ exercises.
Master vlookup in excel to link datasets via a common key such as SKU, map categories, and analyze data across departments using table arrays, exact matches, and pivot tables.
Whether you're dreaming of becoming a product manager, already working in fintech, or just curious about managing techy finance products, this course is your perfect match. We've packed it with all the juicy details you need to know about finance, tech, and how to manage fintech products like a pro. Get ready to learn a ton and tackle the fintech world with confidence!
What You'll Learn:
Foundations of Product Management: Understand the core principles of product management, including the roles, responsibilities, and daily activities of a product manager within fintech companies like GRAB and Stripe.
Introduction to Fintech: Gain a solid understanding of the financial technology sector, including banking operations, payment systems, and money instruments.
Global Payment Infrastructure: Explore the payment infrastructures across different countries, including open banking in the UK, UPI in India, and card networks in the USA.
License, Safety, and Security: Learn about payment processors, gateways, banking licenses, compliance, customer security, fraud prevention, and the intricacies of cross-border payments.
Fintech Application Spectrum: Discover the various types of fintech apps, from lending and borrowing platforms to neobanks and investment platforms, and understand their business models.
Advanced Payment Technologies: Delve into NFC, decentralized finance (DeFi), e-money, e-wallets, and Banking as a Service (BaaS), including the evolution from Web 1.0 to Web 3.0.
Product Strategy for Fintech: Develop a compelling product strategy for fintech apps, including product vision, differentiation, and goal setting using the OKR framework.
Product Roadmap and Agile Planning: Master the skills of creating agile product roadmaps, managing product backlogs, and executing sprint planning using tools like JIRA.
Product Analytics: Leverage product analytics for strategic decision-making, learning to use tools like Mixpanel and Google Analytics to understand user behavior and measure product value.
Technical Skills for Product Managers: Acquire essential technical skills, including an introduction to internet workings, APIs, webpage components, and building web apps.
Course Structure:
Section 1: Introduction to Product Management
Course Outline
What is a Product?
Who is a Product Manager?
Product Team at GRAB and Stripe
What is Product Management?
Unveiling What PMs Actually Do
Let's Solve a Problem
Product Team Dynamics
Product Development Process
Let's Pick a Product
Introduction to Course Workbook
Assignment 1: Download and solve the workbook to solidify your understanding.
Section 2: Entering the Fintech Universe
Explore the essentials of finance and technology, unravel the workings of banks, and payment systems, and dive into the world of fintech innovations.
Module Outline
What is a Bank and How Does it Work?
Basics of Payment Systems
Types of Money Instruments
Assignment 2: Engage with an exercise to understand money instruments in depth.
Section 3: Global Payment Infrastructure
Gain a global perspective on payment infrastructure, understanding the key systems in place across different countries.
Payment Infrastructure Across Countries
Open Banking Infrastructure in UK
UPI Infrastructure in India
Cards Network in the USA
Assignment 3: Analyze the payment infrastructures of different countries.
Section 4: Security and Compliance in Fintech
Learn about the critical aspects of licensing, security, and compliance in the fintech sector, including customer safety and fraud prevention.
Introduction to Payment Processor and Payment Gateway
Banking License and Compliance
Customer Security & Safety
Fraud Prevention and Detection
Disputes and Chargebacks
Payment Instruments and Types of Cards
Cross-Border Payment System Using SWIFT
Direct Debit for Recurring Payments
ACH (Automated Clearing House)
Assignment 4: Dive into a case study on fraud prevention.
Section 5: Exploring Fintech Applications
Discover the various types of fintech applications, from lending platforms to insuretech, and learn how these innovations are reshaping finance.
Intro to Fintech Apps
Lending and Borrowing Platforms
Embedded Finance
Introduction to Payment Gateway
Insurance Tech (InsureTech) Platform
Investment Platform
How Neobanks Make Money
Assignment 5: Conceptualize your fintech application.
Section 6: Advanced Payment Technologies
Stay ahead with insights into advanced payment technologies and the future of finance with decentralized finance, e-money, and more.
Advanced Payment Technology (NFC)
Decentralized Finance (DeFi)
E-money and E-wallets
Banking as a Service (BaaS)
Web 1.0, Web 2.0, Web 3.0
Assignment 6: Explore a DeFi project.
Section 7: Crafting Your Fintech Product Strategy
Develop a comprehensive product strategy for fintech applications, from outlining problems to defining success metrics.
Pick Your Product for Course Workbook
Introduction to Product Strategy
Product Strategy Stack for Fintech App
Product Vision and Vision Statement
Product Vision Board
User Persona and Empathy Map
User Journey Map
Jobs-to-be-Done
Market Size Estimation
OKRs for Fintech App
Product Differentiators and Success Metrics
Feature Breakdown List
Summarizing Product Strategy
Assignment 7: Develop a product strategy for your fintech application.
Section 8: Product Roadmap and Planning
Navigate through creating agile roadmaps, understand scrum methodologies, and get hands-on with planning and managing product releases.
Go Product Roadmap
Build Your Agile Roadmap
Brainstorming Sessions
Product Requirement Document (PRD)
Assignment 8: Create an agile roadmap for a fintech product.
Section 9: Leveraging Analytics for Fintech Products
Unlock the power of product analytics for fintech, learning to use data to make informed decisions and measure product success.
Introduction to Product Analytics
User Behavior Tracking
Marketing Analytics vs. Product Analytics
Mixpanel for Fintech
Measuring Product Value
User Cohorts and Value Moments
North Star Metric
Google Analytics and Mixpanel Insights
Assignment 9: Analyze a fintech product using Mixpanel.
Section 10: Mastering Excel for Product Management
Enhance your analytical skills with Microsoft Excel, masteringpivot tables, vlookup, and chart creation to present and analyze product data effectively.
Introduction to Microsoft Excel
Pivot Tables in Excel
Vlookup in Excel
Chart Mastery for Product Data
Assignment 10: Craft a data analysis report using Excel.
Section 11: Technology Insights for Product Managers
Demystify the tech behind fintech products. Understand internet fundamentals, web development, and how APIs fuel fintech innovations.
How the Internet Works
DNS and ISPs Explained
Client-Server Model
Understanding Internet Protocols
Webpage Components
Dive into HTML, CSS, and JavaScript
Introduction to Figma and UI Design
Building a Weather App with Web Technologies
APIs and Postman for Beginners
Assignment 11: Build your fintech web app prototype.
Who This Course Is For
This course is designed for individuals at various stages of their careers who are looking to specialize in fintech product management, including:
Aspiring product managers seeking to enter the fintech industry.
Existing product managers in the fintech space looking to deepen their expertise.
Software developers, business analysts, UX/UI designers, and other professionals transitioning to fintech product management roles.
Fintech entrepreneurs and startup founders aiming to build competitive and innovative products.
Anyone with a keen interest in financial technology, product strategy, and agile methodologies.