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FileMaker for IT Support Staff - 16
Rating: 4.5 out of 5(50 ratings)
3,565 students
Created byRichard Carlton
Last updated 1/2018
English

What you'll learn

  • Learn basic FileMaker server configuration.
  • Learn the security options and encryption options for the FileMaker Platform.
  • Learn how to work with a FileMaker Developer in a cooperative role.
  • Learn when it’s time to insist that your organization uses FileMaker Server or FileMaker Cloud .
  • Learn basic FileMaker Server admin controls.

Course content

5 sections30 lectures3h 11m total length
  • 0101 - What is this Course?2:52

    * Overview - teaching IT staff to supporting FileMaker in an organization

    * Expect to see 2 different groups of people who use FileMaker.  Power Users who can work on FileMaker...and end-users who use the tool.  End-users  don't make edits... and as a general rule, they don't care about customizing FileMaker.  They just do their job.

    * This course... looks at FileMaker 14, 15, and 16...with an eye towards the next release of FileMaker.

  • 0102 - What is FileMaker - Summary8:34

    FileMaker is a Box of Tools

    * Overview video of all the FileMaker clients and hosts

    * The FileMaker platform consists of many powerful products that allow you to build any type of custom solution you need...to solve any type of business need

    * FileMaker has a great collection of tools and products that can be extremely helpful to small and large businesses

    * Building and customizing databases in FileMaker is much faster than other types of database systems



  • 0103 - How is FileMaker Different from other Products...3:16

    * FileMaker is conceptually similar to Excel...which is a very basic database system.  Colums and Rows.

    * Some people comes from Sales Force or Quickbooks.

    * FileMaker is a Database Engine, Front End GUI, with a Scripting or Business Logic Layer.

    * Users with none support hardware or operating system, cab try to level WebDirect... if their browser is up to date enough.

  • 0105 - What is IT's Level of Responsibility8:39

     * What is your corporation’s expectations for your level of FileMaker support?

     * You may encounter a wide range of issues in FileMaker support. These can be divided into categories. 

     * Work stations upkeep(possibly mobile devices too)

     * Network upkeep - Either maintaining an on premise FileMaker Server, or a FileMaker Cloud Server running on AMS.

     * Enforcing and setting up file security - FM database files can be set up with their own security restrictions. Will maintaining the security involve a FM developer?

     * Reporting and Fixing Bugs - what kind of bugs can you fix? How quickly?

Requirements

  • Students should be those who have a general IT support background.
  • Students should understand networking basics, including concepts of Latency, Pings, Static IPs, and significance of Port Numbers.
  • Advanced network skills NOT required.

Description

Get up to speed with this exciting software development platform... from FileMaker Inc... a subsidiary of Apple Inc. This FREE course provides a high-speed brain dump specifically tuned for IT support staff and managers.   This is not a coding or development course.  This course is designed to specifically to jump start... the IT support staff...so they know the minimum basics of supporting mission-critical FileMaker customer apps within their organization.

If your looking for a course to jump start you as a developer or end user, check out our other free videos course.

  • Useful for people new to supporting the FileMaker Platform.
  • Learn about the individual software products that make up the platform.
  • Learn the basic capabilities of the platform.
  • Learn about FileMaker Server and FileMaker Cloud, and which one might be a better fit for your organization.

This course is broken down into multiple sections, including

  • Platform Overview
  • Basic operations and usage of FileMaker Pro (Mac and Win)
  • Supporting FileMaker Users
  • Building Native iOS Apps for Apple's App Store
  • Common Tech Support Issues
  • FileMaker Server and FileMaker Cloud
  • Basics of Security and Encryption.

Who this course is for:

  • Manager or staff that needs to learn about supporting FileMaker in the organization
  • Manager or IT staff who needs to understand IT concerns of supporting the FileMaker Platform.