FAIS RE1 and RE5 General Code of Conduct (2025 Update)

Name: FAIS RE1 and RE5 General Code of Conduct (2025 Update)
Rating: 4.4 (17 reviews)

General Code of Conduct

Created byPhezulu Dhlodhlo

Last updated 5/2025

English

English [Auto],

What you'll learn

Learners will be able to explain the requirements for fair client treatment and disclosure as stipulated in the FAIS GCOC
Learners will demonstrate the ability to identify and manage conflicts of interest in line with FAIS regulations.
Learners will understand the ethical responsibilities of Financial Service Providers (FSPs) and representatives as mandated by the FAIS General Code of Conduct.
Learners will be able to outline the proper record-keeping and reporting practices required for FSPs under FAIS regulations.

Course content

1 section • 15 lectures • 1h 39m total length

Definitions12:05
Task 4: QC1: Describe the general and specific duties of a provider.7:46
Describe how providers render financial services honestly and fairly with due skill, care, and diligence in clients’ best interests. Ensure clear communications, disclosure of conflicts, and proper record keeping.
Task 4: QC2: Describe what could possibly be a conflict of interest7:02
Identify what could constitute a conflict of interest and explain how providers must manage, disclose, and monitor financial interests through a conflict of interest policy to ensure fair client outcomes.
Task 4: QC3: Define the requirements and impact of the disclosure rules on FSPs4:53
FSPs must provide clear, understandable information on product features, risks, fees, and penalties, while disclosure rules on conflicts of interest boost transparency and trust.
Task 4: QC4: Apply the requirements of the General Code of Conduct for FSPs3:39
Task 4: QC5: Disclosures that need to be made before rendering a financial serv4:18
Discover the disclosures required before rendering a financial service, including authority and licensing, product and cost information, business details, and financial interests to ensure transparency and informed decisions.
Task 4: QC6: Disclosures that must be made when rendering a financial service3:12
Understand disclosures required when rendering a financial service, including representative and FSP details, product supplier shareholding and remuneration disclosures, and clear, tailored, plain-language financial product information.
Task 4: QC7: Disclosures regarding the provider, product supplier and financial7:27
Provide clear, comprehensive disclosures about providers, product suppliers, and financial services, including fees, conflicts of interest, and client information, to support informed decisions.
Task 4: QC8: Explain the specific disclosure requirements regarding fees and com2:48
Task 4: QC 9: Apply disclosure requirements in terms of financial services.5:30
Apply disclosure requirements in financial services with honesty, integrity, and transparency, including fees and risk disclosure, record of advice, and clear explanation of product suitability and conflicts of interest.
Task 4: QC 10: Process of advice11:31
Explore the process of advice, from gathering information and needs analysis to product identification, disclosures, and a written record of advice, with practical life insurance scenarios.
Replacements additional content1:58
This is an additional resource on how an Advice led conversation around replacements should be conducted in the best interest of the Client(s).
Task 4: QC 11: Requirements when a Rep receives custody of financial products11:52
Explain the requirements when a representative receives custody of client financial products and funds, including separate client accounts, timely receipt confirmation, proper deduction handling, risk controls, and applicable insurance coverage.
Task 4: QC 12_13: Complaints handling11:24
Develop a practical understanding of complaints handling under the FAIS general code of conduct, defining key terms, internal resolution, escalation to the ombud, and compensation considerations.
Task4: QC14: Requirements when terminating an agreement.4:28

Requirements

There are no pre-requisites for this learning activity. You will learn everything you need to know in the course.

Description

Get ready to ace your FAIS RE1 or RE5 exam with this in-depth course focused on the General Code of Conduct—a critical learning area in the regulatory exams. Whether you're preparing to become a Key Individual (RE1) or a Representative (RE5), understanding the General Code of Conduct is essential for providing compliant, ethical, and client-centered financial services.

This course offers detailed coverage of key topics within the General Code of Conduct, including client protection, ethical responsibilities, conflict of interest management, and compliance obligations. You’ll engage with practical examples and quizzes that reinforce the knowledge needed to ensure you meet the FAIS Fit and Proper requirements.

What you’ll learn:

Master the requirements of the General Code of Conduct under the FAIS Act.
Identify and manage conflicts of interest in your role as an FSP or representative.
Ensure ethical behavior and client protection in line with FAIS regulations.
Understand proper record-keeping and reporting obligations for FSPs.

Who is this course for?

Key Individuals preparing for the FAIS RE1 exam.
Representatives preparing for the FAIS RE5 exam.
Financial professionals seeking to solidify their understanding of the General Code of Conduct.

By the end of this course, you will have the knowledge and confidence to tackle General Code of Conduct questions in the FAIS RE1 or RE5 exam, ensuring your success on the first try.

Enroll now and start mastering the FAIS General Code of Conduct for your RE1/RE5 exam!

Who this course is for:

The target learners for this course are individuals preparing for the the FAIS RE1/ RE5 (Regulatory Exams).