Executive Diploma in Sales and Service Management
What you'll learn
- Sales and Service Management
- 1 to Many Problems
- Basic Steps of sales and service
- Omnichannel Model
- System of feedback analysis
- Focus to Data and Gamification
Requirements
- For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
Description
Welcome to course: Executive Diploma in Sales and Service Management by MTF Institute
Course provided by MTF Institute of Management, Technology and Finance
MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.
MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.
MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.
MTF is present in 208 countries and has been chosen by more than 380,000 students.
Course Author:
Igor Dmitriev
Digital Business & Transformation Expert
Education:
• MBA, The Boston University, USA
• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA
• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics
• Six Sigma Black Belt
Experience:
• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.
• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.
• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.
Sales and Service Management refers to the strategic planning, coordination, and execution of activities related to the sale of products or services, as well as the delivery of quality customer service. This field encompasses a range of activities, including sales strategy development, customer relationship management, sales forecasting, order fulfillment, and post-sales support.
Importance for Companies:
Revenue Generation: Sales and Service Management directly impact a company's ability to generate revenue. Effective sales strategies and customer service can lead to increased sales and customer loyalty, contributing to the financial success of the organization.
Customer Satisfaction: Providing excellent service is crucial for maintaining customer satisfaction. Satisfied customers are more likely to become repeat customers and recommend the company to others, contributing to long-term success.
Competitive Advantage: A well-managed sales and service function can give a company a competitive edge in the market. It allows organizations to differentiate themselves based on the quality of their products, services, and customer interactions.
Brand Image: Positive customer experiences and effective sales practices contribute to building a positive brand image. A strong brand can attract new customers and retain existing ones, fostering trust and credibility in the market.
Operational Efficiency: Efficient sales and service management processes streamline operations, reducing costs and improving overall efficiency. This can result in higher profit margins and better resource utilization.
Importance for Experts:
Career Growth: Professionals with expertise in Sales and Service Management are often in high demand. Possessing the skills to drive sales and provide excellent service positions individuals for career advancement in various industries.
Versatility: Knowledge of sales and service principles is applicable across diverse sectors. Professionals can transition between industries, applying their expertise to different products and services.
Leadership Opportunities: Understanding how to lead a sales team or manage customer service operations opens up leadership opportunities. Individuals with strong Sales and Service Management skills may advance to managerial or executive roles within an organization.
Entrepreneurship: Entrepreneurs benefit significantly from sales and service management knowledge. Building and sustaining a customer base is crucial for the success of any business, and understanding these principles is essential for entrepreneurs.
Adaptability: The business landscape is dynamic, and professionals with Sales and Service Management knowledge are better equipped to adapt to changes. They can navigate shifts in customer preferences, market trends, and technological advancements more effectively.
Sales and Service Management is integral to a company's success, directly impacting revenue, customer satisfaction, and competitive positioning. For individuals, knowledge in this field opens up diverse career opportunities and enhances their ability to contribute to the growth and success of the organizations they work for or establish.
Who this course is for:
- No special requirements. Course for any who want to build a career at sales and service management or improve their knowledge.
- Sales and Service Management refers to the strategic planning, coordination, and execution of activities related to the sale of products or services, as well as the delivery of quality customer service. This field encompasses a range of activities, including sales strategy development, customer relationship management, sales forecasting, order fulfillment, and post-sales support.
- Importance for Companies: Revenue Generation: Sales and Service Management directly impact a company's ability to generate revenue. Effective sales strategies and customer service can lead to increased sales and customer loyalty, contributing to the financial success of the organization. Customer Satisfaction: Providing excellent service is crucial for maintaining customer satisfaction. Satisfied customers are more likely to become repeat customers and recommend the company to others, contributing to long-term success. Competitive Advantage: A well-managed sales and service function can give a company a competitive edge in the market. It allows organizations to differentiate themselves based on the quality of their products, services, and customer interactions.
- Brand Image: Positive customer experiences and effective sales practices contribute to building a positive brand image. A strong brand can attract new customers and retain existing ones, fostering trust and credibility in the market. Operational Efficiency: Efficient sales and service management processes streamline operations, reducing costs and improving overall efficiency. This can result in higher profit margins and better resource utilization.
- Importance for Experts: Career Growth: Professionals with expertise in Sales and Service Management are often in high demand. Possessing the skills to drive sales and provide excellent service positions individuals for career advancement in various industries. Versatility: Knowledge of sales and service principles is applicable across diverse sectors. Professionals can transition between industries, applying their expertise to different products and services. Leadership Opportunities: Understanding how to lead a sales team or manage customer service operations opens up leadership opportunities. Individuals with strong Sales and Service Management skills may advance to managerial or executive roles within an organization.
- Entrepreneurship: Entrepreneurs benefit significantly from sales and service management knowledge. Building and sustaining a customer base is crucial for the success of any business, and understanding these principles is essential for entrepreneurs. Adaptability: The business landscape is dynamic, and professionals with Sales and Service Management knowledge are better equipped to adapt to changes. They can navigate shifts in customer preferences, market trends, and technological advancements more effectively.
- Sales and Service Management is integral to a company's success, directly impacting revenue, customer satisfaction, and competitive positioning. For individuals, knowledge in this field opens up diverse career opportunities and enhances their ability to contribute to the growth and success of the organizations they work for or establish.
Instructor
- 4.3 Instructor Rating
- 45,107 Reviews
- 574,767 Students
- 210 Courses
MTF Institute of Management, Technology & Finance
MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.
MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.
MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.
MTF is present in 210 countries and has been chosen by more than 510 000 students.
The Institute of Management, Technology and Finance (MTF), an organisation dedicated to providing practical and cutting-edge education in the fields of business, technology, and finance. Our institute has a history that began in 2021 as The Retail Banking School, focused on addressing the practical and modern challenges of the retail banking industry, finance, and fintech. However, recognizing the evolving needs of the business world, we underwent a transformative redevelopment in 2023, becoming the Institute of Management, Technology and Finance. This redevelopment enabled us to expand our focus and cater to the growing demand for expertise in IT, technology areas, business, and entrepreneurship.
Our Motto: Scientia et Pratique. At MTF, we pride ourselves on our strong commitment to practical business knowledge. We understand that success in the modern professional landscape requires not only theoretical understanding but also the ability to apply that knowledge in real-world scenarios. Our curriculum is designed to empower our students with the necessary skills, tools, and mindset to excel in their chosen fields. Through hands-on projects, case studies, and experiential learning, we ensure that our students gain the practical expertise needed to thrive in today's dynamic business environment.
We believe in fostering the growth and development of our students on multiple levels. Beyond imparting technical knowledge, we place great emphasis on nurturing a growth mindset, enabling our students to embrace challenges, adapt to changes, and continuously evolve in their careers. We support the development of our students' skillset by providing access to state-of-the-art resources, cutting-edge technologies, and industry-relevant tools. By doing so, we prepare our students to become agile professionals capable of navigating the complexities of the business world.
At MTF, our mission is to provide valuable knowledge that supports the building of successful careers and businesses. We are dedicated to equipping our students with the skills, insights, and practical know-how they need to make a positive impact in their professional endeavors. We strive to foster a learning environment that promotes innovation, creativity, and ethical decision-making. Our values revolve around excellence, integrity, collaboration, and a student-centric approach. We are committed to empowering our students to become industry leaders and change-makers.
We understand that learning is a lifelong journey, and we recognize the importance of continuous professional development. The business landscape is ever-evolving, and staying ahead requires a commitment to learning and staying updated with the latest trends and advancements. As an institute, we are dedicated to being a provider of valuable knowledge and skills that can help professionals thrive in their respective industries. Through our rigorous curriculum, ongoing research, and partnerships with industry leaders, we strive to ensure that our students receive the highest quality education that prepares them for the challenges and opportunities of the future.
Join us at the Institute of Management, Technology and Finance and embark on a transformative educational journey. Discover your potential, unlock new opportunities, and become a catalyst for change in the dynamic world of business, technology, and finance.
MTF in numbers:
> 2 700 000 students of all programs
> 510 000 unique students
digital presence at 210 countries
our students speak at English & 67 other languages