Excellence in Customer Service
What you'll learn
- How to speak to customers and clients
- Listening Skills
- Telephone Skills
- How to make a good first impression
- How to give excellent customer service
Requirements
- No prerequisites needed except the willingness to learn
Description
Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.
That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.
In this course, you will learn:
The basics needs of a customer and how to fulfill them
The Golden Rules of Handling Customer Complaints
How to deal with different kinds of customers
How to make a good first impression and put a smile on your customer/client's face
Listening and Telephone Skills and lots more
Who this course is for:
- brand managers
- customer service executives
- front desk staff
- client service executives
- customer support executives
- account managers
- Sales Managers
- Project Managers
- Team Leads
- Entrepreneurs
Course content
- Preview01:28
- Preview10:42
- 02:42Three Elements of Customer Service
- 01:49What Constitutes Excellence in Customer Service?
- 04:525 Basic Needs of a Customer
- 07:45How to Make a good first impression
- 03:45How to Communicate with the right Language
Instructor
![Peace Itimi](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.0 Instructor Rating
- 112 Reviews
- 879 Students
- 2 Courses
Peace Itimi is Subject matter expert certified by the Digital Marketing Institute, Ireland and is one of the first 50 Africans to be a Facebook Certified Planning Professional.
She has a huge passion for growing people and businesses. With her years of experience as a digital marketing expert, she has trained thousands of people and grew a number of businesses. Peace has quite a diverse set of experience as well, having worked in both the agency and client side of the divide.
She has knowledge of Google Marketing technologies, Facebook advertising tools as well as digital marketing as a whole.