Excellence in Customer Service
3.9 (93 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
320 students enrolled

Excellence in Customer Service

Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills
3.9 (93 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
320 students enrolled
Created by Peace Itimi
Last updated 3/2019
English
English [Auto-generated]
Current price: $20.99 Original price: $29.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to speak to customers and clients
  • Listening Skills
  • Telephone Skills
  • How to make a good first impression
  • How to give excellent customer service
Requirements
  • No prerequisites needed except the willingness to learn
Description

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.

In this course, you will learn:

  • The basics needs of a customer and how to fulfill them

  • The Golden Rules of Handling Customer Complaints

  • How to deal with different kinds of customers

  • How to make a good first impression and put a smile on your customer/client's face

  • Listening and Telephone Skills and lots more

Who this course is for:
  • brand managers
  • customer service executives
  • front desk staff
  • client service executives
  • customer support executives
  • account managers
  • Sales Managers
  • Project Managers
  • Team Leads
  • Entrepreneurs
Course content
Expand all 18 lectures 01:02:48
+ Introduction to Customer Service
7 lectures 33:03
Three Elements of Customer Service
02:42
What Constitutes Excellence in Customer Service?
01:49
5 Basic Needs of a Customer
04:52
How to Make a good first impression
07:45
How to Communicate with the right Language
03:45
+ Dealing with different kinds of difficult customers
5 lectures 11:59
Dealing with a talkactive customer
02:02
Dealing with Difficult Customers
04:05
Dealing with an angry customer
02:21
Dealing with the I know it all customer
01:58
Dealing with the Indecive Customer
01:33
+ Telephone and Listening Skills
4 lectures 13:22
Listening Skills
01:03
Conversation Skills intro
05:11
Telephone Skills
06:11
Outro
00:57