Excellence in Customer Service
What you'll learn
- How to speak to customers and clients
- Listening Skills
- Telephone Skills
- How to make a good first impression
- How to give excellent customer service
Requirements
- No prerequisites needed except the willingness to learn
Description
Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.
That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.
In this course, you will learn:
The basics needs of a customer and how to fulfill them
The Golden Rules of Handling Customer Complaints
How to deal with different kinds of customers
How to make a good first impression and put a smile on your customer/client's face
Listening and Telephone Skills and lots more
Who this course is for:
- brand managers
- customer service executives
- front desk staff
- client service executives
- customer support executives
- account managers
- Sales Managers
- Project Managers
- Team Leads
- Entrepreneurs
Instructor
- 4.1 Instructor Rating
- 133 Reviews
- 963 Students
- 2 Courses
As a seasoned marketing executive with an MBA from Imperial College Business School, I have a proven track record of developing and executing high-impact, multi-channel go-to-market strategies for both consumer and enterprise solutions. I have successfully managed a team of up to 7 direct reports and overseen brand, product marketing, content marketing, events, and developer relations.
In addition to my corporate experience, I am also the founder of a platform that tells stories about African innovators and creates opportunities and community for Black builders globally. I have conducted over 100 interviews, built a ~200k audience, produced three mini-documentaries, delivered a Ted Talk, and organized seven events across four countries in three continents, attracting over 3500 attendees in tota