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Master in Crisis Management & Business Continuity

Name: Master in Crisis Management & Business Continuity
Rating: 4.4 (17 reviews)

Become a trusted leader who helps organizations emerge stronger through BCP, crisis intervention and communication

Created byArun Singhal B-Tech MBA With 45+ Exp with Unilever, J&J, Danone, etc.

Last updated 7/2026

English

English [Auto],

What you'll learn

Build a complete Crisis Management and Business Continuity (BCP) system that helps organizations prepare for, respond to and recover from crises
Identify, assess and prioritize business risks before they become major disruptions using structured risk assessment frameworks.
Develop practical Business Continuity Plans (BCP) that keep critical operations running during crises.
Build high-performing Crisis Management Teams with clearly defined leadership roles, responsibilities and decision-making processes.
Design crisis communication strategies that maintain stakeholder trust through timely, transparent and effective communication.
Apply crisis intervention frameworks to respond rapidly, make better decisions under pressure and minimize business disruption
Develop recovery strategies that restore operations quickly and help organizations emerge stronger after a crisis.
Learn from real business case studies to understand why some organizations fail while others recover successfully.
Use practical downloadable toolkits, templates and planning resources to build implementation-ready crisis management systems.
Complete a real-world capstone project that integrates risk assessment, BCP, crisis response and communication into a practical business solution.
Build the leadership capability to guide teams confidently through uncertainty while protecting customers, operations and organizational reputation.
Create a culture of preparedness, resilience and continuous improvement that strengthens long-term organizational performance.

Course content

19 sections • 50 lectures • 6h 31m total length

Introduction5:22
Introduction to the intstructor and course
Introduction Case Study10:58
A Case Study of Gaining Excellence in Crisis Management and BCP

Overview I- What is Crisis Management6:32
At the end of this lecture, you will learn the following
•What is Crisis Management
Overview I
Excellence Case Studies-I6:38
At the end of this lecture, you will learn the following
Case Studies of Excellence in Crisis Management
Johnson & Johnson’s Tylenol Crisis (1982) Crisis
Excellence Case Studies-I
Excellence Case Studies II4:56
At the end of this lecture, you will learn the following
Case Studies of Excellence in Crisis Management
•Pepsi’s Syringe Crisis (1993)
Excellence Case Studies II
Excellence Case Studies III4:19
At the end of this lecture, you will learn the following
Case Studies of Excellence in Crisis Management
•KFC’s Chicken Shortage in the UK (2018)
Excellence Case Studies III

BCP & Crisis Management I- What is Business Continuity Planning (BCP)?4:42
At the end of this lecture, you will learn the following
•What is Business Continuity Planning?
BCP & Crisis Management I
BCP & Crisis Management II- How is BCP related to Crisis Management4:52
At the end of this lecture, you will learn the following
•What is Business Continuity Planning and how is it related to Crisis Management
BCP & Crisis Management II
BCP & Crisis Management III- BCP Framework8:31
At the end of this lecture, you will learn the following
•Business Continuity Planning (BCP) Framework
BCP & Crisis Management III
BCP & Crisis Management IV- BCP Template10:00
At the end of this lecture, you will learn the following
•BCP Template
? Download the Business Continuity Plan (BCP) Builder Toolkit
This lecture includes a practical Business Continuity Plan (BCP) Builder Toolkit that helps you convert the concepts taught in this lecture into a real, usable continuity plan.
Using the toolkit, you will be able to:
✅ Create a complete Business Continuity Plan (BCP)
✅ Define business continuity objectives and priorities
✅ Conduct a Risk Assessment and Business Impact Analysis (BIA)
✅ Build a Crisis Management Team structure with clear responsibilities
✅ Develop IT, workforce, and supply chain recovery strategies
✅ Create internal and external crisis communication plans
✅ Schedule continuity testing, drills, and plan reviews
✅ Maintain emergency contacts and critical business resources
The toolkit includes practical examples, templates, and planning worksheets that can be customized for your own organization, department, or business.
By the end of this lecture, you will have the foundation of a professional Business Continuity Plan that can be immediately adapted and implemented in a real-world environment.
BCP & Crisis Management IV
BCP & Crisis Management V- How to build excellence in Crisis Management10:25
At the end of this lecture, you will learn the following
•How to build excellence in Crisis Management
BCP & Crisis Management V
BCP & Crisis Management Case Study11:21
A case study of developing Business Continuity Plan for excellence in Crisis Management

Develop a Crisis Management Plan I- Identify potential crisis scenarios7:40
At the end of this lecture, you will learn the following
•Identify potential crisis scenarios
Download the Crisis Scenario Register & Risk Prioritization Tool in the resources of this lecture and use it to identify, categorize, and prioritize the most important crisis risks facing your organization.
Develop a Crisis Management Plan I
Develop a Crisis Management Plan II- Define crisis severity levels and response8:51
At the end of this lecture, you will learn the following
Define crisis severity levels and response protocols
Practical Exercise: Download the Crisis Severity & Response Planning Toolkit and complete the worksheets as you progress through the lecture. By the end of the exercise, you will have a practical Crisis Severity Classification, Response Protocol, and Escalation Framework that can be adapted for use within your own organization.
Develop a Crisis Management Plan II
Develop a Crisis Management Plan III- Assign roles and responsibilities8:37
At the end of this lecture, you will learn the following
•Assign roles and responsibilities for crisis response teams
Download the Crisis Response Team & Communication Planning Toolkit and complete the worksheets as you progress through this lecture.
By the end of the exercise, you will have:
✓ A documented Crisis Management Team structure
✓ Defined crisis leadership responsibilities
✓ Internal escalation pathways
✓ External stakeholder communication ownership
✓ A practical communication framework for crisis situations
This toolkit is designed to help you immediately apply the concepts taught in this lecture within your own organization.
Develop a Crisis Management Plan III
Develop a Crisis Management Plan IV- Executive buy-in and leadership support7:54
At the end of this lecture, you will learn the following
•Ensure executive buy-in and leadership support.
Download the Executive Buy-In & Crisis Governance Toolkit included with this lecture.
Use it to:
Build a business case for crisis management initiatives
Secure executive sponsorship and leadership support
Assign executive ownership and accountability
Establish governance structures and oversight
Track crisis readiness using practical KPIs
Completing this exercise will help you translate the concepts taught in this lecture into a practical governance framework that can be adapted for use within your own organization
Develop a Crisis Management Plan IV

Form a Dedicated Crisis Management Team I- Include key decision-makers7:23
At the end of this lecture, you will learn the following
•Include key decision-makers from different departments
Practical Exercise
Download the Crisis Management Team Design & Readiness Toolkit included with this lecture.
Use this toolkit to:
Build your Crisis Management Team (CMT) structure
Identify key decision-makers and functional representatives
Assign primary and backup owners for critical crisis roles
Define responsibilities and decision authority
Establish escalation pathways and collaboration processes
Assess your organization's crisis management readiness
By completing this exercise, you will create a practical Crisis Management Team framework that can be adapted and implemented within your own organization.
The toolkit is designed to help you move beyond theory and build a structured, cross-functional team capable of responding effectively during crisis situations.
Form a Dedicated Crisis Management Team I
Form a Dedicated Crisis Management Team II-Train team members in crisis response9:45
At the end of this lecture, you will learn the following
•Train team members in crisis response and communication.
Practical Exercise
Download the Crisis Management Team Training & Readiness Toolkit included with this lecture.
Using this toolkit, you will:
• Assess crisis response competencies across your team
• Identify training gaps and development priorities
• Plan crisis simulations and tabletop exercises
• Create crisis communication templates for key stakeholders
• Build an annual crisis training and readiness program
By completing this exercise, you will create a structured training system that helps ensure your Crisis Management Team is prepared to respond effectively when a real crisis occurs.
Form a Dedicated Crisis Management Team II
Form a Dedicated Crisis Management Team III- Conduct scenario-based drills7:50
At the end of this lecture, you will learn the following
•Conduct scenario-based drills to test readiness
Download the Crisis Drill Planning & Evaluation Toolkit included with this lecture. This practical resource helps you define drill objectives, build realistic crisis scenarios, create drill plans, evaluate team performance, conduct structured debriefs, and track corrective actions to continuously improve organizational crisis readiness.
Form a Dedicated Crisis Management Team III

Conducting a Risk Audit I- Identifying and classifying internal & external risks9:18
At the end of this lecture, you will learn the following
•Identifying and classifying internal and external risks
Download the Risk Audit Toolkit included in the Resources section. This practical toolkit helps you identify internal and external risks, assess likelihood and impact, prioritize risks using a Risk Assessment Matrix, and create a structured Risk Register that can be immediately applied in your organization
Conducting a Risk Audit I
Conducting a Risk Audit II- Prioritizing risks based on likelihood and impact8:46
At the end of this lecture, you will learn the following
•Prioritizing risks based on likelihood and impact
Download the Risk Prioritization & Treatment Toolkit from the Resources section. This practical toolkit helps you assess likelihood and impact, calculate risk scores, classify risks using a Risk Matrix, assign risk owners, and develop mitigation plans for Critical and High-priority risks
Conducting a Risk Audit II

Implementing Preventive Measures I- Strengthening cybersecurity defenses8:24
At the end of this lecture, you will learn the following
•Strengthening cybersecurity defenses
Implementing Preventive Measures I
Implementing Preventive Measures II- Enhancing supply chain resilience7:53
At the end of this lecture, you will learn the following
•Enhancing supply chain resilience
Implementing Preventive Measures II
Implementing Preventive Measures III- Maintaining legal and compliance standards8:06
At the end of this lecture, you will learn the following
•Maintaining legal and compliance standards.
Implementing Preventive Measures III
Implementing Preventive Measures IV- Building strong relationships7:25
At the end of this lecture, you will learn the following
•Building strong relationships with regulators, media, and key stakeholders
Implementing Preventive Measures IV

Developing Crisis Communication Plan I- Define key messaging principles9:37
At the end of this lecture, you will learn the following
Define key messaging principles: honesty, transparency, accountability
This lecture establishes the three foundational principles of crisis communication—Honesty, Transparency, and Accountability—which will be applied throughout the communication planning tools and templates in the following lectures
Developing Crisis Communication Plan I
Developing Crisis Communication Plan II- Prepare pre-approved crisis messages10:44
At the end of this lecture, you will learn the following
•Prepare pre-approved crisis messaging templates.
This lecture includes a practical Crisis Communication Message Builder Toolkit that helps you quickly create clear, consistent, and professional crisis communications using the framework taught in this lecture.
Using this toolkit, you will be able to:
✅ Communicate with honesty, transparency, and accountability
✅ Structure messages using the five key communication components
✅ Create stakeholder communications quickly during a crisis
✅ Maintain consistency across employees, customers, suppliers, media, and regulators
✅ Prepare pre-approved crisis messages that can be adapted to different situations
The toolkit includes a ready-to-use communication template, example wording, approval workflow, and communication planning guidance that can be customized for your organization.
By the end of this lecture, you will have a practical crisis communication template that can be used for a wide range of crisis scenarios.
Developing Crisis Communication Plan II
Developing Crisis Communication Plan III- Designate trained spokespeople8:42
At the end of this lecture, you will learn the following
•Designate trained spokespeople for public and media interactions
Developing Crisis Communication Plan III

Leverage Multi-Channel Communication I- Internal Communication9:43
At the end of this lecture, you will learn the following
Internal Communication: Ensure employees receive timely updates
Leverage Multi-Channel Communication I
Leverage Multi-Channel Communication II- External Communication11:54
At the end of this lecture, you will learn the following
External Communication: Use social media, press releases, and direct outreach to maintain public trust
Leverage Multi-Channel Communication II
Leverage Multi-Channel Communication III- Media Strategy7:52
At the end of this lecture, you will learn the following
•Media Strategy: Be proactive with the press; avoid a defensive stance
Leverage Multi-Channel Communication III

Monitor & Respond in Real-Time I- Use social listening tools7:38
At the end of this lecture, you will learn the following
•Use social listening tools to track public sentiment
Monitor & Respond in Real-Time I
Monitor & Respond in Real-Time II- Address misinformation swiftly8:13
At the end of this lecture, you will learn the following
•Address misinformation swiftly
Monitor & Respond in Real-Time II
Monitor & Respond in Real-Time III- Maintain open channels10:14
At the end of this lecture, you will learn the following
•Maintain open channels with customers and stakeholders
Monitor & Respond in Real-Time III

Requirements

5 hours of your time

Description

Have you ever wondered why some leaders and organizations emerge stronger from a crisis while others struggle to recover?

The difference is rarely luck. It is preparation, leadership, and the ability to respond with a structured Crisis Management and Business Continuity (BCP) system before a crisis occurs.

This course is designed to help you become that trusted leader.

Whether you are a business leader, operations manager, risk professional, consultant, entrepreneur, or someone preparing for greater leadership responsibilities, this course will equip you with the practical knowledge, frameworks, and implementation tools needed to help organizations emerge stronger through Business Continuity Planning (BCP), crisis intervention, and crisis communication.

Rather than simply explaining crisis management concepts, this course takes a practical, implementation-focused approach. Throughout the course, you will build a complete Crisis Management and Business Continuity System that you can immediately apply within your own organization or for your clients.

You will begin by learning how to identify, assess, and prioritize business risks before they become major disruptions. You will then develop preventive strategies that reduce the likelihood and impact of crises while strengthening organizational preparedness.

As the course progresses, you will build the core components of an effective Crisis Management framework, including Crisis Management Teams, leadership responsibilities, structured decision-making processes, Business Continuity Plans (BCP), crisis intervention strategies, and internal and external crisis communication plans. Every major concept is supported with practical examples that demonstrate how successful organizations prepare for uncertainty and recover from disruption.

The learning experience extends well beyond video lectures. Throughout the course, you will work with practical downloadable toolkits, planning templates, implementation guides, and business resources that enable you to convert concepts into real organizational systems. Instead of taking notes that are soon forgotten, you will create practical outputs that can be adapted and used in your workplace.

To reinforce learning, you will analyse real business case studies that illustrate both successful and unsuccessful crisis responses. These examples will help you understand why some organizations lose customers, reputation, and market position while others protect critical operations, maintain stakeholder confidence, and recover faster.

The course concludes with a comprehensive Capstone Project that brings together everything you have learned. Using a realistic business scenario, you will apply risk assessment, Business Continuity Planning, crisis response, crisis intervention, leadership, and crisis communication to develop a complete Crisis Management solution. This project ensures that you leave the course with practical experience—not just theoretical understanding.

By the end of this course, you will have developed the capability to anticipate disruptions, make better decisions under pressure, coordinate effective crisis responses, maintain business continuity, communicate confidently with stakeholders, and guide organizations through uncertainty with clarity and purpose.

More importantly, you will have built the confidence, practical systems, and leadership capability to become the trusted leader organizations rely on to navigate crises successfully and emerge stronger than before.

If you are ready to move beyond theory and develop practical Crisis Management and Business Continuity capabilities that create lasting value for both your career and your organization, then I look forward to welcoming you to the course. Enroll Now!

This Course is Part of a Structured Learning Path

Learning Path: BUSINESS & MANAGEMENT FOUNDATION (MINI MBA PATH) (Starter → Builder → Advanced)

This course is your ADVANCED step.

Next Recommended Courses

After completing this course, continue your growth with:

CAT Examinations Prep (Starter)

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AI Essential for MBA Students (Builder)

Finance Fundamentals (Builder)

Operations / SCM (Builder)

Marketing Strategy (Builder)

HRM (Builder)

Business Strategy (Advanced)

Management Case Analysis (Advanced)

Who this course is for:

Business Leaders, CXOs & Decision Makers who want to protect their organization from disruptions and lead confidently during crises
Risk Management, Compliance & BCP Professionals looking to build or strengthen crisis management and business continuity frameworks
Operations, Supply Chain & IT Leaders responsible for ensuring continuity, resilience, and rapid recovery during disruptions
Project Managers, Consultants & Business Analysts who want to integrate risk, crisis planning, and resilience into business solutions
Entrepreneurs & Business Owners who want to safeguard their business and be prepared for uncertainties and unexpected events
HR & Corporate Communication Professionals managing crisis communication, employee safety, and organizational response
Aspiring Professionals looking to build high-demand skills in Crisis Management, Risk Management, and Business Continuity Planning (BCP)

Master in Crisis Management & Business Continuity

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 16min

Overview & Case Studies4 lectures • 22min

BCP & Crisis Management6 lectures • 50min

Develop a Crisis Management Plan4 lectures • 33min

Form a Dedicated Crisis Management Team3 lectures • 25min

Conducting a Risk Audit2 lectures • 18min

Implementing Preventive Measures4 lectures • 32min

Developing Crisis Communication Plan3 lectures • 29min

Leverage Multi-Channel Communication3 lectures • 29min

Monitor & Respond in Real-Time3 lectures • 26min

Requirements

Description

Who this course is for: