
The role surveys play when the data you need does not exist yet
The most common survey types
Automation tools
Market benchmarks to compare against
Satisfaction, loyalty and engagement surveys
Employee experience and EVP surveys
Burnout, cross-department and management performance surveys
Pulse surveys and the exit interview
Types of questions and how each one biases the answer
Response options and the choice of scale
How long a questionnaire can be before quality collapses
Open-ended questions, survey platforms, and a build in Google Forms
Setting the task the survey is meant to answer
Designing the questionnaire around it
Promoting it so the response rate is worth analysing
Reminders that work without irritating people
Report formats and which one fits your audience
Chart types and what each one hides
The sections a report has to contain
Preparing recommendations, and analysing open-question text
What conclusions the data actually supports
Turning them into a plan with owners
Interim surveys to check whether anything moved
What people analytics is, and the 4S model
How analytics solves a business problem through a properly framed question
Which data about people is genuinely useful
The ABC model, and how to sell analytics to management
Segmenting on basic characteristics
Visualising the segments
Analysing metrics inside each segment
Grouping segments and finding the insight that matters
What lifetime value is and how to calculate it
Calculating ROI for a workforce
Finding the most valuable segments
Making decisions on that basis and measuring the increase
Visualising the journey map
Collecting the data behind it
Using surveys at each stage to manage the map
Questionnaires from hiring to exit, and raising value through feedback
The recruitment funnel as a general pipeline model
What can be measured at each stage
Analysing performance and estimating the closing rate
Which conclusions the metrics actually support
ABC analysis applied to people
Building the model
Performance appraisal
Assessing engagement quantitatively
The mistakes almost everyone makes measuring turnover
Measuring and analysing it properly
Retention rates and loyalty
Assessing intent to stay, and understanding why people actually leave
Designing a survey for analysis rather than for reporting
Key driver analysis and selecting the drivers that matter
Visual assessment of the data
Finding and calculating correlations in Excel, and moving to regression
First steps in regression analysis
Multiple regression, and running it in Excel
Interpreting the results
R-square, standard error and analysis of variance
Making a forecast and applying a trend line
Trend analysis
Designing an experiment and forming a control group
Creating the sample and analysing the results
What critical thinking is and why analysis fails without it
How it differs from logical and creative thinking
Its role in work and business decisions
Objectivity, rationality and evidence-based reasoning
Deduction, induction and abduction
What separates a strong argument from a weak one
Building an argument that survives questioning
Recognising errors in reasoning, including your own
What cognitive biases are
Confirmation bias, anchoring and framing
How they distort the perception of facts and the decisions that follow
Practical techniques for reducing their effect
Telling a fact from an opinion presented as one
Verifying accuracy
Primary and secondary sources
Fact-checking and media literacy
Decision models: OODA, Cynefin, cost-benefit
Using analysis and argument to make the choice
Managing risk and uncertainty
Cases from business
Applying it in business and in everyday decisions
Critical thinking in negotiation and communication
Its connection with creativity and innovation
A personal development plan for the skill
Where a problem ends and trouble begins
The four steps: localise, find the cause, propose, implement
Balancing speed against systems thinking
A case: falling sales caused by a logistics failure, and the habit of treating symptoms
Moving from symptoms to substance with 5W1H
SCQA: packaging a problem into a clear request
Logic trees and MECE so nothing is missed
Cause and goal trees, and defining what is out of scope
The 5 Whys
The Ishikawa diagram and its categories of cause
Confirming a cause is true rather than merely a neat story
Hypotheses against facts, and the trap of stopping too early
The 80/20 rule and finding the vital few
The Pareto chart: showing where the damage actually sits
Process mapping, bottlenecks and the theory of constraints
Working with analysts when there is a lot of data, and prioritising by impact and cost
Brainstorming done properly, and the anti-rules
SCAMPER and the Six Thinking Hats
Mind mapping for fast idea branches
Screening ideas quickly against criteria
The Ideal Final Result and the search for hidden resources
Formulating and resolving contradictions without compromise
Altshuller's principles applied to business
When TRIZ beats brainstorming and when it does not
This course contains the use of artificial intelligence.
The most common fate of a good analysis is that everyone agrees with it and nothing happens.
The numbers were right. The charts were clean. And three weeks later the company is doing exactly what it was doing before.
Why correct analysis does not produce decisions
Because a decision needs something analysis alone does not provide. It needs the finding framed as a problem someone recognises as theirs. It needs a cause that has been tested rather than assumed, since the first plausible explanation is usually wrong and always comfortable. It needs one recommendation rather than nine observations. And it needs to be told to a specific audience in the form that audience can act on, which is almost never the form you did the analysis in.
Analysts learn the first half of this job in training. The second half they usually learn by watching their work get ignored.
How the course runs
Thirty-eight lessons following one arc from data to decision. It starts before the data exists: survey design, question types, scales, the response rate problem, and the report and action plan at the end of a survey cycle.
Then the analysis itself. Segmentation, lifetime value and ROI, journey and funnel analytics, attrition analysis and the mistakes almost everyone makes measuring it, key driver analysis, correlations in Excel, multiple regression with R-square and variance, forecasting with trend lines, and experiments with a proper control group.
Then six lessons on critical thinking, which is where you find out whether your conclusion survives contact with a determined sceptic. Deduction and induction, weak arguments, confirmation bias, anchoring, framing, fact against opinion, and decision models including OODA and Cynefin.
Turning the finding into a decision
Then ten lessons of structured problem solving, and this is the part that changes how your work lands. SCQA for framing. MECE and logic trees for breaking it down. 5 Whys and Ishikawa for the cause. Pareto and the decision matrix for prioritisation. TRIZ, SCAMPER and Six Thinking Hats for generating options. And a script for the session where a group turns your analysis into a choice, including how to handle the person who talks over everyone.
The last six lessons are delivery: audience segmentation, personas, message templates, channel choice, communicating findings nobody wants, and measuring whether the message landed.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals. The analytics examples run on workforce data, because it is the messiest data in most companies and the methods transfer to anything cleaner.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
How to take it
Bring a real question you have been asked to answer, and work it through the course section by section rather than watching it end to end first. The methods only stick when they are applied to data you care about. Enrol now and start the first lesson today.