Customer Success | How to Exceed Your Customers Expectations
4.3 (1,122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,517 students enrolled

Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day
4.3 (1,122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,517 students enrolled
Created by Chuck Wall
Last updated 8/2017
English
English [Auto], Korean, 1 more
  • Simplified Chinese
Current price: $23.99 Original price: $34.99 Discount: 31% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • 8 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day.
  • Upon course completion, participants will have the knowledge and tools needed to begin to see their current and future customers in an entirely new light.
Requirements
  • There are no special requirements for any additional software or other materials for this course.
Description

In today's hyper competitive market, your company needs a competitive advantage much bigger than just low prices.  That advantage is value.  But value may not be what you've been led to believe it really is.  This course will provide key concepts, frameworks, and case studies to help you meet and exceed the expectations of your customers.

In this course you will learn how:

  • The Value Universe effects every customer on their journey from expectation to loyalty
  • People decide what their real needs are
  • Hyundai Motors used customer insight to create an entirely new vehicle
  • Jobs to Be Done thinking will revolutionize your company
  • Costco delivers extreme value to millions of customers
  • Customer Lifetime Value will change the way you evaluate the real value of your customers

Every student who successfully completes this course will be better prepared to engage in the battle for new customers.  This knowledge will also prepare you for a more successful career.


Who this course is for:
  • If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy, this course is for you. It will help you have a deeper understanding of today’s changing and more demanding customer.
Course content
Expand all 11 lectures 54:11
+ Welcome and Introduction
1 lecture 02:41

Welcome to How to Exceed Customer Expectations by creating more value every day.  Please download the attached workbook that contains key slides and worksheets.  Use it as you go through each lecture.  

Preview 02:41
+ Exercise: Why Do People Hire Your Products?
1 lecture 07:28
Exercise: Why Do People Hire Your Products?
07:28
+ Exercise: Let's Do The Math
1 lecture 05:30
Exercise: Let's Do The Math
05:30