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30-Day Money-Back Guarantee

This course includes:

  • 1.5 hours on-demand video
  • 1 article
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
Business Operations Customer Service

Key Elements of effective customer service for hospitality

Step by Step Approach in providing unbelievable services, For all consumer facing industries, retail, hotels, insurance
Rating: 4.8 out of 54.8 (5 ratings)
2,914 students
Created by Hotel Management School Your learning Partner
Last updated 8/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • 6 Basic levels of service
  • 5 steps in giving delightful services
  • what is crime in guest services
  • what services guest expect from providers
  • How we should treat our internal customers

Requirements

  • you should be related providing services others

Description

Business emphasis different focus on customer services. For many industries differentiation in customer services is often the differentiating factor. The level of customer service also often define the brand of the business.

No matter what is the focus of the business, every customer expects a fair amount of services in lieu of time or amount they spend. Even the customers who are not paying directly or are internal customers such as support services deserve to be treated well.  In the current scenario, customer service is even more important and paramount, Yet many companies and employee fails to comprehend it and how they should enhance customer service.

This course provides a very basic understanding and essential steps in customer service. The unique Point of this course is not just the content presented by the personalized feedback which will be provided to each assignment submitted in this course.

In this course, we will take you through the five elements of customer service.

1. Focus on Customers

2. Determine their needs.

3. Efficient Services.

4. Satisfy their need to feel important (Self Esteem)

5. Build a rapport with them.

You will not be able to master these skills by just listening to the videos, but by practicing it. So make sure you are submitting your assignment for our review.

So Dont wait and subscribe to it now!!

Who this course is for:

  • all humans which are here to service others
  • Food and Beverage industry
  • Hospitality Indistry
  • Banking and other customer focused industries

Course content

4 sections • 15 lectures • 1h 20m total length

  • Preview02:35
  • Preview02:26
  • Preview04:47
  • What is Guest Courtesy and what we should do to remain courteous
    08:11
  • Why customer is important and Definition of Service to Customer
    04:36

  • Basic Levels of of customer Service
    06:34
  • Higher Levels of Service - These levels what every hotelier aims to achieve
    07:54
  • Unbelievable Service - Highest Level of Service to be achieved
    04:51
  • Criminal Service - a Big No No in service Culture
    05:39

  • First Step in Guest Delight Service- Focus on the Guests
    08:36
  • Second Step - Determine Guest Needs
    11:43
  • Third Step - Provide Efficient Services
    02:42
  • Step Four - Enhancing Guest Self Esteem
    02:52
  • Fifth Step - Building Rapport with customer and recovering any mistakes
    01:54

  • Summary and Role Play Assignment
    1 question
  • BONUS SECTION
    00:48

Instructor

Hotel Management School Your learning Partner
Professional Hotel Management courses for career development
Hotel Management School Your learning Partner
  • 3.8 Instructor Rating
  • 733 Reviews
  • 37,798 Students
  • 30 Courses

Hotel management school was established a year ago by young and Professional Hoteliers having a combined experience of over 20 Years.

Instructors have worked in prestigious hotel chains such as Shangri-la, Intercontinental in Finance, Operations, Sales & marketing at Director Levels.

Classes were taught first in physical environment to test contents and take feedback from students. These recorded classes combine both separate recording classroom settings.

Course Content is being updated regularly and new topics are added continuously based on feedback from students.

If you have any feedback you can email us or message us to make the overall learning experience engaging and complete.

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