Key Elements of effective customer service for hospitality
What you'll learn
- 6 Basic levels of service
- 5 steps in giving delightful services
- what is crime in guest services
- what services guest expect from providers
- How we should treat our internal customers
Requirements
- you should be related providing services others
Description
Business emphasis different focus on customer services. For many industries differentiation in customer services is often the differentiating factor. The level of customer service also often define the brand of the business.
No matter what is the focus of the business, every customer expects a fair amount of services in lieu of time or amount they spend. Even the customers who are not paying directly or are internal customers such as support services deserve to be treated well. In the current scenario, customer service is even more important and paramount, Yet many companies and employee fails to comprehend it and how they should enhance customer service.
This course provides a very basic understanding and essential steps in customer service. The unique Point of this course is not just the content presented by the personalized feedback which will be provided to each assignment submitted in this course.
In this course, we will take you through the five elements of customer service.
1. Focus on Customers
2. Determine their needs.
3. Efficient Services.
4. Satisfy their need to feel important (Self Esteem)
5. Build a rapport with them.
You will not be able to master these skills by just listening to the videos, but by practicing it. So make sure you are submitting your assignment for our review.
So Dont wait and subscribe to it now!!
Who this course is for:
- all humans which are here to service others
- Food and Beverage industry
- Hospitality Indistry
- Banking and other customer focused industries
Course content
- Preview02:35
- Preview02:26
- Preview04:47
- 08:11What is Guest Courtesy and what we should do to remain courteous
- 04:36Why customer is important and Definition of Service to Customer
Instructor
![Hotel Management School Your learning Partner](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.8 Instructor Rating
- 861 Reviews
- 42,320 Students
- 30 Courses
Hotel management school was established a year ago by young and Professional Hoteliers having a combined experience of over 20 Years.
Instructors have worked in prestigious hotel chains such as Shangri-la, Intercontinental in Finance, Operations, Sales & marketing at Director Levels.
Classes were taught first in physical environment to test contents and take feedback from students. These recorded classes combine both separate recording classroom settings.
Course Content is being updated regularly and new topics are added continuously based on feedback from students.
If you have any feedback you can email us or message us to make the overall learning experience engaging and complete.