Problem Solving for Healthcare Professionals

Problem solving in healthcare, Brainstorming, flowcharts, prioritization matrix, decision making in healthcare
Rating: 4.6 out of 5 (16 ratings)
649 students
English [Auto]
Problem solving in healthcare
Deciding among different alternatives
Drawing processes in healthcare
Prioritizing problems and resources
Understanding root cause analysis in healthcare


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This course is  a part of a series: Essentials for Healthcare Professionals.  The course focuses introduces common quality tools in handling everyday problems or challenges in healthcare. The main aim of the series is to form a base of common knowledge for healthcare professionals, apart from their specific role in healthcare. The course is equally important for any healthcare professional and does not assume any previous experience in problem solving skills.  It smoothly engages you in a logical flow of how to analyse and find solutions for different challenges you might face in your daily practice.

The course starts by shedding light on the most important factor in solving any problem - that is problem definition. Many problems we face do not have a clear description or boundaries to address. This is a main reason for going around problems without effectively solving them. After having a clear definition of a problem, we go through its analysis. Understanding why a problem occurred is, at the first place, the right place to start  solving it.

After understanding reasons, it comes up to finding innovative solutions or options for our problem. Different methods are used, however, exemplary common tools are explained along with practical exercises. Upon finding different options for solving  problem or improving a current process, we need to have a tool help us decided among them. Here comes up the importance of prioritisation matrix in converting our subjective feedback into easily understandable numbers to choose among them.   

Who this course is for:

  • Healthcare professionals
  • Physicians
  • Paramedics
  • Nurses
  • Medical directors
  • Medical managers

Course content

2 sections10 lectures1h 32m total length
  • Introduction


Visiting lecturer in Leadership and strategy in healthcare
Mohammed Basha, MSc, PhD
  • 4.6 Instructor Rating
  • 16 Reviews
  • 649 Students
  • 1 Course

Dr. Basha is a Certified Black Belt Six Sigma physician with over 17 years’ experience. Owns a solid history of success, performing extensive research, and using analytical skills to provide valuable diagnoses and exceptional medical services.

Also, he is a visiting lecturer in leadership and strategy in healthcare at the University of South Wales –Scotland.