Essential People & Mindset Skills for Hotels & Hoteliers
What you'll learn
- People Skills for Hoteliers
- Understanding the guest personality
- How to remain calm under pressure
- Improve Communication with guests
- Improve communication within teams
- Human Dynamics in Hotels - how it impacts
- Finding Win-win solutions
- Personal Productivity
- Respond instead of react
- Handling different guest personalities
- Communication Skills
- Hotel Management
- Pre - session questionnaire
Excellence & Success are 80% Psychology & 20% Skill
Managing guests and people is stressful and frustrating in any hotel's buzzing and multicultural environment...especially when you have to welcome guests, generate revenue, manage your teams, look great, feel great, smile, problem solve and a lot more...all at once!
And we also know, too well, how it feels to be on long shifts; constantly under pressure and having to deliver outstanding results.
We've been there!
So we've put together the essential '3A Mindstyle' secrets to share with you.
The Foundation Module covers all the content for topics covered on the Hotelier Excellence™ onsite and live workshops.
It also includes additional exercises that will have more impact on your 3As and benefit greatly when you practice them regularly with your colleagues in the training.
*Hotelier Excellence™ is owned by and under copyright of Aurora Hospitality Limited, U.K. Plagiarism will lead to legal action.
Who this course is for:
- Hotel students
- Catering students
- Hospitality teams
- Hotel teams
- Hotel managers
- Hotel owners
- Hotel Management
Founder, Hotelier Excellence + Creator, '3A Mindstyle'
Amisha is the creator of Hotelier Excellence and the founding owner of Aurora Hospitality.
A hotel industry professional for over 23 years; she is also a trainer and coach for Leadership, Mindset & Communication.
Before qualifying as a trainer and coach, she worked in revenue & distribution and sales internationally with the Taj Group of Hotels and later set up her Aurora Hospitality, UK to provide hotels with revenue & distribution management services.
For nearly 15 years, she has helped hotels achieve tremendous increase in revenue and profit via the 'online distribution' channels through meticulous strategy and a thorough understanding of the complex environment as well as distribution technology.
She is very committed to continuous learning and has always had a pioneering approach when setting up both, Aurora as well as Hotelier Excellence.
Hotelier Excellence was born from the need to bridge the gap between hotel team, hotel management and hotel guest mindsets.
Amisha’s strong, mature, challenging and fun approach to learning ensures that her clients engage with her and integrate what they learn into the workplace.
How Amisha will add value
One of the world’s top experts for Hotel industry's People, Mindset and Communication Skills
Passionate about helping people to be the best they can be
Founder of the Hotelier Excellence on-line membership club
A highly intuitive Professional Growth Coach capable of working at any level
Top 5 strengths
Intuitive & Strategic – Can spot issues and problems easily and find alternatives
Relator – a builder of deep and long lasting relationships that matter
Responsibility– they take psychological ownership of what they say they will do
Self Assurance – very confident in their decisions that are aligned to their inner compass
Deliberative – matches with self assurance as they always anticipate and mitigate obstacles
NLP Licensed Trainer
Licensed NLP Executive Coach
Licensed NLP Master Practitioner
Registered Business Coach