
Explore how CRM information drives the marketing portion of the sales pipeline, managing leads, contacts, accounts, opportunities, campaigns, and cases from qualification to customer.
Explore how crm supports b2c and b2b sales for toy trains, leveraging multi-channel marketing, bots for off hours support and lead generation, and formal customer inquiry handling.
Practice pricing items in excel by calculating gross profit or price, verifying cost plus profit equality, transferring to the external price book, and applying the Virginia discount structure.
Explore how demand from B2C and B2B orders drives production planning, inventory management, and lot-based manufacturing, with work centers, 3-D printers, testing, and purchase orders.
Explore mpd in enterprise resource planning core concepts, analyzing inventory, demand, and supply to compute ending inventory and plan work orders with lead times across the bill of materials.
Learn how standard costs price products and aid budgeting by comparing them with actual costs and calculating variances; review three pricing methods: cost-plus, fixed gross profit, and fixed price.
Explore steps in ERP by researching topics, completing chapter-end tasks, and forming a lunch and learn group to discuss insights while evaluating market software for small to large enterprises.
In this course, you will learn about core concepts in Enterprise Resource Planning and Enterprise Management. The primary learning goal of this course is to achieve a comprehensive understanding of all major functions of an enterprise.
Topic covered include detailed lessons in seven enterprise functions - CRM - Customer Relations Management, CPQ - Configure, Price and Quote, SCM- Supply Chain Management including Transport management, Materials Management and Production Planning, ACFI - Accounting and Finance, HCM - Human Capital Management, EM- Enterprise Management including Assets, Projects, Legal, IT and Risks, and finally KPI- Key Performance Indicators. When you learn about these topics in detail, you will get a comprehensive understanding of an enterprise. Exercises in this course are intended to help you engage with the enterprise at a deeper level.
The course requires the use of Excel 2007 or above only. This is the only course available where you can learn ERP using Excel end to end. A toy train manufacturing company, called the Volcano Toy Company is used to teach the concepts from beginning to end. As you go through this course, you will realize that making a small toy train is not a trivial exercise. but you will gain enough information to start thinking about what it would take to manufacture a real train!