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English hotel industry employees tourism and resort language
Rating: 3.2 out of 5(16 ratings)
585 students

English hotel industry employees tourism and resort language

to help you practise speaking, listening,reading and writing
Created byJonathan M
Last updated 7/2025
English

What you'll learn

  • The course is for students at the elementary and lower-intermediate levels. Its primary aim is toteach you to speak to and understand guests at the hotel resort
  • There are 15 units in this course each based on a different work situation, including
  • Reception work ● Restaurant and bar work ● Answering the phone and taking messages ● Writing short e-mails and letters ● Dealing with guests’ problems ●
  • Explaining how things work
  • Giving directions inside and outside the hotel
  • Suggesting places to visit in the region

Course content

8 sections • 19 lectures • 6h 19m total length

  • Introductions Names Jobs5:07

    This hotel English course introduces introductions, names, jobs, and nationalities for hotel staff, reviewing the verb to be and basic letters, with practice from scratch.

  • Hotel jobs part 2 names3:54

    Match hotel staff roles to photos and learn jobs like porter, bellhop, bar person, room attendant, chambermaid, housekeeper, waiter, management trainee, and english teacher.

  • Listening: Jobs names and introductions hotel personnel4:48

    Improve listening and pronunciation of hotel staff job names and introductions, from receptionist to management trainee, with audio resources and guided practice for all levels.

  • Listening practice Letter and spelling names at work10:02

    Practice English pronunciation and listening for hotel work by reviewing the alphabet, spelling names, and numbers in group-letter exercises to improve workplace communication.

  • Exercise question and answers introductions at the hotel personnel what's herhis6:27

    Practice introductions and questions and answers for hotel staff, focusing on pronunciation and contractions, with examples of names and jobs like chambermaid, housekeeper, and waitress.

  • Practice questions w answers What's his Her JOB / NAME5:18

    Practice question-and-answer drills on asking and answering about names and jobs, using examples like her name Kelly, a waitress, and his name Sean, with repeated exercises and platform resources.

  • Where are you from?29:38

    Practice the verb to be with pronouns and nationalities across countries and continents, using hotel employees to identify where people are from.

Requirements

  • none

Description

Each unit has two main parts. Part A introduces the topic and Part B develops it. In each part there are five sections to help you practise speaking, listening,reading and writing, as follows:

Presentation

– this sets the scene and introduces atopic such as speaking on the phone, or suggesting places to visit in the region, etc.

Listening and pronunciation

– this teaches you to understand guests (and hotel employees) as they make reservations, or explain a problem in the hotel, etc.

Language focus and practice

– this practises the main language points of the unit, and is directly linked to the presentation and listening exercises.

Personal job file

– here you personalise your work by applying what you have learnt in each lesson to your own specific situation at work. There are tips and exercises to help you remember what you have learnt, and you write down and translate the language items from the lesson that you need in your work in the hotel.

Speaking practice

– here you bring all the work from the lesson together and you speak in pairs or small groups. You use the language you heard in the

Listening

section and do different exercises to practise what you have learnt.Above all, have some fun while you are learning English. Good luck!



Who this course is for:

  • If you are already working, or intend to work,in the hotel industry and you use English in your work, then this english course will help you tounderstand, speak, read and write the English you need

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