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English for Hospitality Staff: Speak Confidently as a Waiter
Role Play
Rating: 3.0 out of 5(1 rating)
6 students
Created byAne van Wyngaardt
Last updated 5/2025
English

What you'll learn

  • Learn all essential key words and phrases to work in service industry.
  • Boost confidence when communicating in English.
  • Have simple conversations with restaurant guests.
  • Communicate effictively in English.
  • Take orders clearly and respond to customer requests.
  • Describe food, drinks, ingredients, and portion sizes.
  • Understand and respond to dietary needs and common questions.
  • Handle payments and common customer problems with confidence.

Course content

5 sections • 13 lectures • 2h 1m total length

  • Introduction5:59

    This course is designed for beginner to pre-intermediate (A1–A2) hospitality workers who want to improve their English for real-life situations at work. Through short, practical lessons, you’ll learn to communicate clearly and confidently with international guests.

    What you’ll learn:

    • Useful phrases for greeting guests, taking orders, and making recommendations

    • How to explain portion sizes, dietary needs, and prices

    • Vocabulary for small talk, describing the weather, and giving directions

    • Strategies to stay polite and professional, even during problems

    • Role-play practice for real hospitality situations

  • Meet Your Tutor0:50

    In this short video, I’ll introduce myself and explain how this course can help you feel confident using English in real hospitality situations. I’ve taught English to students around the world and designed this course especially for A2-level learners working in restaurants, cafés, and hotels. Let’s learn practical, polite English that you can use every day on the job!

  • Test Your English!

Requirements

  • An understanding of basic English vocabulary. Must be at an A1 or A2 level.

Description

Working in a restaurant, café, or bar? Want to feel more confident when speaking English with customers? This fun, friendly, and practical course is made just for you — no textbooks, no stress! Whether you’re taking orders, describing meals, or chatting with guests, you’ll feel more natural and in control with the right phrases at your fingertips.

You’ll learn the exact phrases and questions you need to greet customers, take orders, talk about food and drinks, and handle payments — all in simple, polite English.

No boring grammar rules! Just real-life English that helps you do your job better.


  • Short video lessons

  • Easy vocabulary with examples

  • Dialogues you can use at work

  • Practice activities for each topic

  • Great for A2–B1 (Beginner and Pre-Intermediate) level

We’ll also teach you how to describe dishes, explain ingredients, and deal with common problems like the wrong order or a long wait. You’ll get confident with common questions customers ask and learn polite ways to respond — even when something goes wrong.

Whether you’re a beginner or just want to sound more professional, this course will boost your confidence, help you speak more clearly, and make your workday less stressful and more enjoyable.

Join now and start speaking better English today!

Who this course is for:

  • Non-native English speakers who work (or would like to get a job) in the service industry and require a basic level of English to communicate with guests!
  • This course can also be purchased by resorts or restaurants who would like to invest in boosting the English level of staff to increase efficiency and decrease misunderstandings between employees and customers.

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