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Role Play
New
3 students
English for Emails
A practical course for B1–B2 English learners who want to write workplace emails with confidence
Created byFranco Alexander Roque Leiva
Last updated 8/2026
English
What you'll learn
- Choose the correct register (formal, semi-formal, or informal) for any professional email based on your audience and relationship to the reader.
- Structure everyday emails: requests, follow-ups, scheduling, and status updates, so they're clear, efficient, and get a response.
- Write difficult emails: complaints, refusals, bad news, and apologies, while staying professional, without sounding weak, harsh, or overly apologetic.
- Handle a real multi-round email negotiation, responding to pushback and reaching a professional resolution under realistic workplace pressure.
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Course content
6 sections • 17 lectures • 1h 14m total length
Requirements
- Intermediate English Level
Description
English for Emails in the Workplace is a practical, five-lesson course designed for B1–B2 English learners who already speak English with some confidence but freeze up when it comes to writing professional emails. Whether it's choosing the right level of formality, structuring a request so it actually gets a response, or knowing how to say no without sounding rude, this course replaces guesswork with clear, repeatable structures.
Students start with the foundations, the anatomy of a professional email, how to choose the correct register, and how to write subject lines that get opened. All this before moving into the everyday emails they'll write most often: requests, follow-ups, scheduling, and status updates. From there, the course tackles the harder situations most English learners struggle with in writing: delivering bad news, handling complaints, apologizing, and saying no, all while staying professional under pressure.
The fourth lesson introduces a simple, reusable framework: Ask → Reason → Benefit → Next Step, for writing persuasive, negotiation-ready emails. The course closes with a lesson on polishing final drafts, using AI tools without sounding generic, and a capstone activity: a live, multi-round email negotiation with an AI manager character who responds directly to what the student writes.
By the end, students won't just know email phrases, they'll have practiced applying them under realistic pressure, building the confidence to write professional English emails naturally, without translating in their head first.
Who this course is for:
- For B1–B2 English learners who want to write professional emails with confidence.