
In this lesson you will learn some expressions you can use when meeting people, either for the first time or on subsequent occasions. You will also study a text about business etiquette for greeting people.
In this lesson you will study a dialogue between a hotel receptionist and a customer, and learn some key language and expressions for use when guests check into (and out of) a hotel.
In this lesson you will discover what the job of a holiday rep involves, and learn some important language and vocabulary relating to holidays and the holiday industry.
In this lesson you will study a dialogue between a waitress and her customers, and learn some essential vocabulary and expressions for use when eating or serving in a restaurant.
In this lesson you will study a dialogue between a car rental agent and a customer, and learn some essential vocabulary and expressions relating to car hire.
In this lesson you will study a dialogue between a tourist information officer and a tourist, and learn some essential vocabulary and expressions for dealing with tourist enquiries.
In this lesson you will study a dialogue between a shop assistant and a customer, and learn some key vocabulary and expressions for use when serving a customer or buying an item of clothing.
In this lesson you will learn what skills and qualifications are required to become a fitness club manager, and find out what the job involves.
If you already have a basic level of general English, but want to improve your ability to communicate in everyday business or professional situations in an effective yet enjoyable way, then English for Business and Tourism is just the course for you!
Each of the fifteen lessons begins with a fully animated dialogue. The dialogues present the key language you need to communicate effectively in a wide range of common business situations.
The situations include:
booking a flight
checking in to a hotel
hiring a car
meeting and greeting people
selling a product
visiting a trade fair
taking part in a job interview
using the telephone
Each dialogue is complemented by:
a quiz to test your comprehension
a listen and repeat activity to help you improve your pronunciation and intonation
a role play where you will have the opportunity to use the key language in a simulated dialogue
a series of questions for you to answer about the lesson topic
a listening comprehension passage related to the topic of the lesson
All the audio material has been recorded by professional voice actors with authentic British or American accents. MP3 audio versions of the dialogues and listening passages are also provided, and each lesson comes with a ten-page downloadable PDF workbook, which contains:
a full transcript of the dialogue
language notes explaining key grammar and vocabulary points
a word list featuring definitions of the vocabulary used in the lesson
language exercises
a crossword
a word search puzzle
Most of these activities can also be done as interactive online activities, and the extra resources include Quizlet flashcard sets featuring the vocabulary used in each lesson.