Engaging and Effective Client Conversations.
What you'll learn
- Important of Engaging and Effective conversations with clients.
- Different types of conversations we have with clients.
- Importance of having small talk in building the rapport and trust with the client.
- Handling tough conversations to build long term relationships
- How to wrap-up a client conversation for better results.
Requirements
- Basic exposure to communication, management and business conversations.
Description
Often in our roles we are required to speak to clients and it is critical to for all of us to make our conversation success and impactful. This course brings in the importance of effective conversations with clients and different types of conversations. It is also important to understand the key phases in the client conversation. Having a small talk in building rapport play crucial role in engaging clients. All aspects of great conversation help especially questioning, listening and paraphrasing. This course would also address client conversation framework. Most of us often fact tough and challenging clients so we will also understand the importance of managing tough conversations to build long term relationships. It is also critical to how we conclude and wrap up a client conversation amiably.
The chemistry of client conversations is different from the usual conversations. This would need focus, clarity and to understand what is in it for me. Preparation is one of the key aspects for successful client conversation. Laying out clear agenda with defined goals, focusing on the content, being passionate and listening effectively are some of the key aspects one needs to take care. There is a lot that needs to be taken care when we converse with clients. This course can give a clear road map for any one looking to have a great conversation.
Who this course is for:
- Top Management professionals who are handling clients.
- New Managers who are looking to enhance their skills in handling clients and customers.
Instructor
![Srinivasachar Mulugund](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.6 Instructor Rating
- 30 Reviews
- 2,745 Students
- 10 Courses
I have corporate experience of more than 3 decades with some of the top brands like Accenture. I am part of developing several leadership programs. I have intense experience in facilitation of behavioral and Managerial skills. I am on a mission to enable and empower millions to manifest their true hidden potential with ease, grace, power and simplicity with world class trainings.
I help individuals to achieve success and happiness by aligning them with their true sense of self and purpose. I strongly advocate positive psychology and believe that every individual has the capability of bringing out the best version of who they can be and help individuals in enhancing their level of consciousness. Some of my areas of expertise include Mindfulness, Emotional well-being, Yoga, Leadership Development & Executive Coaching.
I am CCA Certified Life Coach from Symbiosis USA and Master Level International Certified Career Coach from Mindler in association with NCDA & Career Development Alliance (USA).
I am certified yoga instructor from S-Vyasa University a world renowned yoga university. I have been practicing yoga for many years and conducted several Workshops, Demos, and Presentations on yoga related topics in India and abroad. I am passionate about merging Joyful living with mindfulness. I have been exposed to AOL, Inner engineering, Vipassana Meditation, Raja Yoga, Transcendental Meditation to name a few.
I am presently based in Bengaluru, India.